Store Manager I Wollongong

3 days ago

Wollongong City Council, Australia Illawarra Mercury Full time
Welcome to W Cosmetics – Your Beauty Wonderland.

We're more than just a beauty retailer - we're a destination. Our mission is to create an inspiring space where beauty lovers of all ages, genders, and backgrounds can explore the most unique, exciting, and on-trend products from around the world, with a special focus on the latest innovations from Japan and Korea.

Our NEW Wollongong store is looking for a passionate and experienced Store Manager to lead the team and elevate the customer experience.

What You'll Be Doing

As our Store Manager, you'll be the heartbeat of the store - ensuring operations run smoothly, sales soar, and every customer feels like they've stepped into a world of beauty, confidence, and joy.

Your Key Responsibilities Will Include
  • Leading daily store operations and inspiring your team to exceed KPIs.
  • Delivering a premium customer experience with a service-first mindset.
  • Coaching, mentoring, and developing your team in product knowledge and client care.
  • Managing recruitment, onboarding, performance reviews, and development plans.
  • Planning rosters and overseeing payroll/timesheet accuracy.
  • Driving merchandising and visual standards that reflect our brand.
  • Managing inventory levels, analysing sales trends, and planning promotions.
  • Liaising with shopping centre management and external suppliers.
  • Acting as a brand ambassador on the floor, engaging customers and energising your team.

What You'll Bring
  • Previous experience in retail or store management (beauty/fashion/ ideal).
  • Proven ability to lead, motivate and develop high-performing teams.
  • Strong commercial acumen and ability to drive sales results.
  • Confident decision-making and conflict resolution skills.
  • Exceptional communication, presentation and interpersonal skills.
  • A genuine passion for beauty, trends, and delivering next-level service.
  • A polished, professional presence that aligns with W Cosmetics' brand standards.

Why You'll Love Working With Us
  • Join a rapidly expanding brand at the forefront of the beauty retail revolution.
  • Work in a dynamic and inspiring environment where your creativity and ideas are valued.
  • Enjoy generous employee discounts on our global product range.
  • Unlock store performance bonuses and commission opportunities.
  • Be part of a passionate, inclusive team that lives and breathes beauty.

Ready to step into your dream role?

If you're a retail leader who thrives in fast-paced environments, loves mentoring others, and has a passion for all things beauty—we want to hear from you.

Apply now and help us bring the best of global beauty to Wollongong
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