Quality Officer

Join our dynamic organisation dedicated to creating positive change and fostering meaningful connections through personalised support for individuals with disabilities.

Passionate about Quality and Safety? Westhaven is seeking a Quality Officer to shape our high-quality disability support services.

An exciting opportunity exists to join our governance team. The Quality Officer is responsible for fostering an organisational culture that delivers high-quality and safe services to our participants. Reporting to the Audit & Risk Manager, you'll assist in implementing and ensuring compliance with essential quality and safety initiatives.

Benefits That Matter :

Competitive Salary : Level 3, Pay Point 1 – $38.65 P / H (Social, Community, Home Care and Disability Services Industry Award 2010) + superannuation (12%)

Hybrid Work Environment | Location : Dubbo or Orange

Tax-free salary packaging up to $15,900 per year (pro-rata)

Enjoy a tax-free meal & entertainment card up to $2,650 per year (pro-rata)

Fitness Fanatic? We've Got You Covered : Fitness Passport to Energise Your Lifestyle

Be part of a culture that values diverse backgrounds and experiences

Key responsibilities :

Supporting Quality and Compliance : Assist in implementing our quality management systems, records, and internal audits to ensure compliance with all legislative and regulatory requirements. This includes helping manage quality improvement plans, risk registers, and document control.

Driving Frontline Quality : Proactively engage with teams across various locations to conduct frontline quality and risk audits, collecting and analysing crucial data.

WHS Oversight : Oversee and manage all aspects of Work Health and Safety (WHS) notifications, incidents, and near misses, assisting with investigations under the guidance of the Audit & Risk Manager.

Administrative Support : Provide essential administrative support for quality assurance, audit monitoring, and preparation for external audits and accreditations.

To be at the forefront of this opportunity you will have :

A basic understanding of disability support needs, familiarity with the NDIS, Quality and Safeguarding Framework, and a basic grasp of Human Rights.

Knowledge of Office Children Guardian compliance, child safe standards, and Australian Work Health Safety Legislation.

Familiarity with risk management fundamentals, including hazard identification, risk assessment, and documentation.

Excellent interpersonal and communication skills (both written and verbal), with developing skills in building and maintaining effective stakeholder relationships.

A willingness to engage in challenging discussions and inspire confidence, alongside basic critical thinking, problem-solving, and decision-making skills.

A commitment to maintaining a high degree of integrity and a strong customer focus, with a willingness to learn basic numerical proficiency and data analysis.

Westhaven regards the following as highly desirable :

Minimum Certificate III in Work Health and Safety, or equivalent.

Prior experience in healthcare, community, or non-profit organisations is desirable.

Previous experience in a WHS-related role

Essential requirements of the role :

A current NSW Driver's licence

The ability to obtain and maintain a paid Working with Children Check (WWCC)

The ability to obtain and maintain a National Disability Insurance Scheme Workers Check (NDISWC)

About applying

Please submit your CV and a cover letter addressing your abilities to undertake the key responsibilities of this role.

We encourage diversity and inclusion

Westhaven is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds, including those from Aboriginal, Torres Strait Island heritage and people with lived experience of disability.

For more information or confidential enquiries please contact Jessica Priest, Audit, Risk and Safety Manager at

Applications close : The selection process will commence upon the receipt of applications and will close at 9am 15th August 2025 or prior, if a suitable candidate is found.

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