Software Engineer

Software Engineer - Voice AI and Workflow Automation

Software Engineer - Voice AI and Workflow Automation

Get AI-powered advice on this job and more exclusive features.

Broker Loop builds agentic AI for insurance brokers that removes manual workflows and speeds up quoting, intake, and follow up. Our platform integrates real-time voice, SMS, email, and internal systems to capture compliant data, trigger next steps, and keep teams in flow.

The role

You will design and build production systems across our voice AI and automation stack. The work spans real-time telephony and audio streaming, LLM-driven orchestration, prompt and experiment management, and the web dashboards that brokers use every day. You will ship pragmatically, measure outcomes, and improve reliability and latency with each release.

What you will do

• Build and operate low-latency services for real-time calling, STT and TTS, and conversation control using Twilio
• Implement agent with Langchain, manage prompts and experiments with Langfuse, and track quality metrics
• Create API endpoints and event-driven workers to handle quoting, data capture, and third-party integrations
• Develop front-end features in React and TypeScript for case review, call replay, audit trails, and reporting
• Instrument services for observability, logging, and cost tracking, then use the data to drive improvements
• Write maintainable code, review PRs, and improve our CI builds and deployment workflow
• Collaborate with founders, brokers, and partners to turn field feedback into shippable increments

What you will bring

5 plus years of software engineering in production environmentsStrong skills in at least one of Go or TypeScript plus solid API design skillsExperience with cloud infrastructure, Docker, and CI on GitHub ActionsComfort with real-time or streaming systems such as WebSockets or telephony or audio pipelinesClear thinking about reliability, idempotency, and stateless service patternsPractical testing mindset plus a focus on observability and measurable outcomesExcellent communication and a bias to ship

Nice to have

Twilio ConversationRelay or Voice experienceDeepgram or ElevenLabs or similar audio stackGroq or other LLM providers and experience tuning latencyPostgres and Redis and event buses such as SQS or NATSSecurity and compliance awareness in financial services

Our stack

Backend Go, Node and TypeScriptFront-end React and TypeScriptLLM and Langchain for agent, Langfuse for prompt and experiment managementTelephony and audio Twilio, Deepgram, ElevenLabsInfra AWS, Docker, GitHub Actions, TerraformObservability OpenTelemetry, logs to Grafana

Ways of working

Small units with clear ownership and thin slicesTrunk-based development with short-lived branches and PRsPragmatic tests and strong instrumentationSecurity first mindset and customer trust as a core valueMelbourne preferred with remoteNew hardware and tools that help you move fastLearning budget and access to advanced AI tooling

Hiring process

Short intro call with a founder to align on mission and rolePractical exercise that mirrors our real work, time boxed and reasonableTechnical deep dive and system design conversationTeam fit and offer

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Referrals increase your chances of interviewing at Broker Loop by 2x

Sign in to set job alerts for "Software Engineer" roles.

Melbourne, Victoria, Australia 1 week ago

Software Engineer, Intern (Summer 2025 / 2026)

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 11 months ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Software Engineer - Solutions Engineering

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia A$120,000.00-A$150, weeks ago

Richmond, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu

Melbourne, Victoria, Australia 1 week ago

Software Engineer (Python / Linux / Packaging)

Melbourne, Victoria, Australia 1 week ago

Software Engineer, Data Infrastructure & Acquisition - Melbourne, Australia

Melbourne, Victoria, Australia 2 weeks ago

Software Engineering Specialist - Human Data

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 months ago

Melbourne, Victoria, Australia 1 month ago

Senior Full Stack Software Engineer (AUS Remote, Contract)

Melbourne, Victoria, Australia 3 weeks ago

Software Engineer - Cross-platform C++ - Multipass

Melbourne, Victoria, Australia 5 months ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Senior Software Engineer, AI Model serving - Melbourne, Australia

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Senior Software Engineer - Site Reliability Engineering

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 month ago

System Software Engineer - Golang compiler, tooling, and ecosystem

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 month ago

Python and Kubernetes Software Engineer - Data, AI / ML & Analytics

Melbourne, Victoria, Australia 6 months ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

#J-18808-Ljbffr

---