Holey Moley Darlinghurst Casuals

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Overview

Customer Service Representative based in Sydney, Australia. The CSR is responsible for cultivating customer relationships for current and potential customers by utilizing in-depth knowledge of Comm Scope products, capabilities, and CRM processes and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or handover). This may include, but is not limited to, generating quotations and price responses, order processing, managing shipment schedules, expediting shipments, tracking, and proposing alternative materials when necessary.

Responsibilities

  • Pre-order — prepare sales quotations using SAP system and/or pricing tool, perform lead-time checks, and liaise with other functional teams to ensure customer inquiries are answered.

  • Work closely with customers and the sales team to develop a better understanding of products and services to meet customer needs.

  • Collaborate with Materials Management and/or Operations to anticipate projects, completion timetables, and scheduling issues.

  • Order Management — process purchase orders, sample requests, and approved return requests and follow through until shipment (order entry, acknowledgments, confirmations, change notifications, etc.).

  • Identify items with shipment schedules falling outside lead-time and expedite proactively with Planners.

  • Monitor/follow up on shipment schedules to ensure timely delivery or pickup as per Incoterm of sale.

  • Set up regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-backs, and discuss/resolutions of any open issues.

  • Process rebate claims and stock returns approved by Product Line Management.

  • Support quality and warranty processes where required.

  • Participate in ongoing product, process, systems and business skills training; provide support and back-up assistance to peers.

  • Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors, and maintain them over time.

Qualifications

  • Diploma/Degree in Business or related discipline with at least 3 years of experience in customer service or order fulfilment.

  • Knowledge or experience with SAP system is preferred.

  • Excellent communication skills with good telephone etiquette.

  • A pleasant personality with a passion for service excellence.

  • A strong team player who can adapt to a fast-paced and dynamic environment.

Our Commitment to Diversity and Inclusion

Comm Scope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you require an accommodation for the application or interview process, please contact us to submit your request. You can also learn more about Comm Scope's accommodation process and EEO policy.

Work rights

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

#J-18808-Ljbffr

  • Holey Moley

    2 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Funlab is an Australian out of home entertainment company, home to brands including Strike, Archie Brothers Cirque Electriq and Holey Moley. Based in Melbourne, Funlab provides a fun and positive work environment with the goal of ensuring every guest to one of our venues has a memorable experience.We believe Fun is Infectious. It's important. It's not just...

  • Holey Moley Darlinghurst Casuals

    2 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Be yourself.Love, Funlab.Welcome to Funlab – the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry.That means we're serious about using fun for good—creating epic experiences while making a positive impact on our people, our communities, and the planet.With eight fun-inducing brands, 50+...

  • Holey Moley Darlinghurst Casuals

    2 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Posted Sunday 25 May 2025 at 2:00 pm | Expires Monday 9 June 2025 at 1:59 pmBe yourself.Love, Funlab.Welcome to Funlab – the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry.That means we're serious about using fun for good—creating epic experiences while making a positive impact on our...

  • Casuals Holey Moley

    2 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Welcome to Funlab - the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we're serious about using fun for good - creating epic experiences while making a positive impact on our people, our communities, and the planet.With eight fun-inducing brands, 50+ venues across Australia,...

  • Casuals | Holey Moley

    2 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Posted Thursday 14 August 2025 at 2:00 pm | Expires Friday 29 August 2025 at 1:59 pmBe yourself.Love, Funlab.Welcome to Funlab – the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry.That means we're serious about using fun for good - creating epic experiences while making a positive...

  • Holey Moley Alexandria Casuals

    1 week ago

    Sydney, New South Wales, Australia Funlab Full time

    Be yourself.Love, Funlab.Welcome to Funlab - the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we're serious about using fun for good—creating epic experiences while making a positive impact on our people, our communities, and the planet.With eight fun-inducing brands, 50+...

  • Casuals | Holey Moley

    3 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Posted Thursday 14 August 2025 at 2:00 pm | Expires Friday 29 August 2025 at 1:59 pmBe yourself.Love, Funlab.Welcome to Funlab – the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we're serious about using fun for good - creating epic experiences while making a positive...

  • Holey Moley Darlinghurst Kitchen Casual

    2 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Posted Sunday 25 May 2025 at 2:00 pm | Expires Monday 9 June 2025 at 1:59 pmBe yourself.Love, Funlab.Be yourself.Love, Funlab.As a finalist in the 2024 AFR Best Places to Work, Funlab provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves.Investing in our people is one of our Core Values and we...

  • Archie Brothers And Holey Moley Penrith Casual

    2 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Who Are We?As a finalist in the 2023 Best Employers Awards, Funlab provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves. Investing in our people is one of our Core Values and we aim to develop our people during their journey with us, whilst allowing them to create memorable experiences for...

  • Holey Moley And Hijinx Hotel Alexandria Facilities

    2 weeks ago

    Sydney, New South Wales, Australia Funlab Full time

    Who Are We?As a finalist in the 2023 Best Employers Awards, Funlab provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves. Investing in our people is one of our Core Values and we aim to develop our people during their journey with us, whilst allowing them to create memorable experiences for...