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Technician/Advisor - Milford, NH
4 weeks ago
Job Description for Tech-Advisor at VIP
The Tech-Advisor plays a vital role in living out VIP's mission to Earn Automotive Customers for Life by learning the VIP culture and processes. This involves helping the team ensure all customers receive a unique and better experience.
Key Responsibilities:
- Ensuring workplace safety is top priority, following all safety policies and reporting any unsafe conditions or actions.
- Working as a service writer at the counter, serving customers by consulting with them, building relationships, and educating them about their vehicle's condition.
- Working as a technician in the shop, taking work orders, and completing services on customers' vehicles in accordance with VIP standards.
- Fulfilling required training and certification for both Service Writer and Installation Technician roles.
- Achieving high success rates in customer engagement and production of billed hours.
- Learning and executing all activities assigned by the Service Manager to deliver a unique and better customer experience.
Facility and Equipment Maintenance:
- Ensuring satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes.
- Ensuring satisfactory maintenance, appearance, and condition of equipment to support the team's needs.
- Maintaining a clean service department throughout the business day.
Procedural Compliance:
- Enforcing strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
Additional Responsibilities:
- Communicating with management to ensure compliance with service standards and company policies.
Performance Measurement:
The Tech-Advisor supports the Service Manager in achieving targeted levels of performance through various daily, weekly, and monthly reports.
Standard Management Work Week:
Schedule: The standard expectation is 5-day work and 40 hours per week.
Attendance: Arriving prior to each work shift, being ready to perform duties upon shift start time, and working all scheduled hours as directed by management.
Required Qualifications:
- Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time management skills.
- Comprehensive understanding of automotive servicing and the industry.
- Minimum Educational and/or Experience Level:
- One year of related experience in the automotive service field.
- Completion of a two-year college or technical school program recommended.
- Or an equivalent combination of education and experience.
- Proven Results Certificates, Licenses, and/or Registrations:
- Current, valid driver's license issued in the state of residence.
- ASE Certification P2 – Parts Specialist recommended.
- ASE Certification G1 – Maintenance and light repair recommended.
- ASE Certification A4 – Suspension & Steering.
- State Inspection License Required (where applicable).
Essential Job Functions include the following. Other duties may be assigned.
The work environment characteristics described here are representative of those encountered while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Physical Demands:
- Essential Physical Activity Requirements:
- Less than 1/3 of Time
- 1/3 to 2/3 of Time
- More than 2/3 of Time
- Reaching
- Standing
- Pushing / Pulling
- Walking
- Climbing
- Kneeling
- Less than 1/3 of Time
- 1/3 to 2/3 of Time
- More than 2/3 of Time
ACKNOWLEDGEMENT:
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.