Senior SAP Basis Administrator

3 weeks ago

Sydney, New South Wales, Australia FR Consultancy Full time

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Status: Valid visa with full work rights

Responsibilities

1. Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In Sap Basis And Sap Hana Environments.

2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.

3. Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.

4. Manage And Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture.

5. Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.

Skill Requirements

1. Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding of the technology enablement as well as integration with other applications.

2. Experience of numerous SAP enabled business transformation programme lifecycles of which at least 3 of were gained in a solution architect or senior leadership role.

3. Strong knowledge of SAP solution suite and technical architecture and ability to translate business challenges

4. Strong consulting and stakeholder management skills demonstrable presentation and client facing consulting and influencing skills up until C suite levels. All candidates must be assertive and articulate with the ability to develop and sustain senior client relationships.

5. Understanding of SAP s product strategy, including positioning of S/4 HANA and enabling tools and complementary technologies

Interested? Please apply, thanks for your interest and time.

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Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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