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Brand: Corporate Traveller
Work type: Full time
Location: New South Wales
Categories: Corporate & Group Travel, Leadership

This is a fantastic opportunity to start your leadership journey within FCTG's corporate division. You will receive a personalised leadership development plan, mentoring from senior business leaders, and plenty of hands on learning experiences.

Corporate Travelleris the onlytravel management corporationin Australia dedicated to SME businesses. Part of the corporate division of the Flight CentreTravelGroup, Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

About the Opportunity

Operational & System Technical

• Provides an outstanding & consistent customer experience by adhering to CT's One Best Way Operational Excellence framework (including customers SLA's).
• Demonstrates advanced knowledge of the internal & customer-facing technology systems.
• Ability to assess, troubleshoot and provide solutions to a varying range of scenarios.
• Understands the financial systems and processes.
• Expert in all corporate travel product knowledge that delivers the best outcome for the customer & CT.

Growth and Retention

• Ability to review a customers travel program & present options that drive compelling financial and operational value to deliver growth and profitability.
• Has an intimate knowledge of their customer portfolio
• Delivers a compelling customer experience to maximise the opportunity for retention and satisfaction
• Ability to influence the customers in order to drive a result/ opportunity.
• Deep understanding of the customers' end-to-end journey.
• Knows how to position the features and benefits of the CT product suite.
• Understands key business drivers for CT and how to contribute to its success.
• Strong track record of effective and timely execution.

Development

• Self-motivated and proactive.
• Open to learning and developing the skills required to succeed.
• Demonstrates knowledge of external competitor activity and market trends to deliver valued insights.
• Set targets and goals and strives to achieve these.
• Contributes to a peer to peer, collaborative and continuous learning culture within Corporate Traveller

All about You:

• Minimum 3 years in the travel industry
• 2+ years on Sabre
• 6 months in Lumina is desired but not essential
• Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations
• To be a "people person" who values the importance of developing strong relationships
• Demonstrated ability to work within a multidisciplinary team
• A high level of attention to detail
• Excellent communication, listening and presentation skills
• Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
• Global career advancement/travel opportunities
• Leadership Programs & further education,training and development
• Employee share scheme
• The opportunity to play an integral role in the growth of the business
• Travel discounts on flights, hotels and insurance for you, your family and friends

If you understand the value of being your client's travel expert by providing exceptional, tailored customer service, then consider Corporate Traveller and apply now

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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