Client Success Manager

3 weeks ago

Melbourne, Victoria, Australia Edrolo Full time

Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and maintaining good usage, and confirming their intention to renew their subscriptions at the end of the school year.

Summary of responsibilities
  • Own overall relationship with assigned client schools to drive best practices, which includes;
    • Providing high levels of customer satisfaction
    • Managing school on-boarding and the implementation process to ensure clients are set up for success
    • Facilitating teacher and student professional development sessions and workshops
    • Meeting annual retention targets
    • Provide data and analysis to school executive teams to demonstrate Edrolo's impact
  • Innovate new ways to engage with clients to maximise their usage, spend and engagement with Edrolo
  • Create strategy engagement plans for the top value clients.
  • Proactively and reactively liaise with key school contacts and teachers, ensuring all school engagement and information is recorded in our CRM database
  • Analyse and maintain school engagement metrics to identify risks and opportunities in client portfolio, identifying and building churn mitigation strategies
  • Collaborate effectively with other teams across the company including our broader Client, Platform, Client Support, Marketing and Content Production Teams to provide the critical voice of customer feedback, identify areas for improvement, and share best practices from your Client portfolio
  • Help ensure the safety of our workplace by following all Workplace Health and Safety policies and guidelines
  • Other responsibilities as deemed appropriate from time to time.
Required skills and attributes
  • Proven experience as a Customer Success Manager or experience in EdTech sector
  • Ability to pivot and differentiate strategies according to individual client needs and requests
  • Ability to manage many conflicting priorities
  • Strong influencing and rapport-building skills
  • Strong verbal and written communication skills
  • Action-oriented and goal-driven
  • Strong prioritisation and organisational skills, with the ability to adjust priorities
  • Proactive and self-motivated
  • Growth mindset and orientation towards continuous improvement and learning
  • SaaS experience preferred
Classification

This role is classified as award-free. This classification may be varied as appropriate.

Variability

The responsibilities outlined and work standards referenced within this Position Description may vary in line with changing business and operational requirements.

#J-18808-Ljbffr

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Asta Solutions Pty Ltd Full time

    8,263 followers1w Join Our Team as a Client Success Manager - Software Development At Asta, we deliver fit-for-purpose bespoke development solutions backed by strategic advice. We're seeking an experienced Client Success Manager with a software development background to manage clients, identify growth opportunities and work with the Software Development...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Asta Solutions Pty Ltd Full time

    8,263 followers1w Join Our Team as a Client Success Manager - Software Development At Asta, we deliver fit-for-purpose bespoke development solutions backed by strategic advice.We're seeking an experienced Client Success Manager with a software development background to manage clients, identify growth opportunities and work with the Software Development...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Edrolo Full time

    Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and maintaining...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Certify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Accertify, Inc. Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Certify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Certify Full time

    Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...

  • Client Success Manager, Travel

    4 weeks ago

    Melbourne, Victoria, Australia Flywire Full time

    Are you ready to trade your job for a journey? Become a FlyMatePassion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and...

  • Client Success Manager, Travel

    2 weeks ago

    Melbourne, Victoria, Australia Flywire Full time

    Are you ready to trade your job for a journey? Become a FlyMatePassion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and...

  • Senior Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Storyful Full time

    Senior Client Success Manager page is loaded Senior Client Success Manager Apply locations VIC - SBK HWT Tower 40 City Road Southbank time type Full time posted on Posted 30+ Days Ago job requisition id Job_Req_45151 What's the role?Role Overview: We are looking for a talented Creative Service Sales & Marketing Specialist to join our team and play a vital...