Head of Practice Concierge

Join to apply for the Head of Practice Concierge & Sales role at Avant Mutual

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Join to apply for the Head of Practice Concierge & Sales role at Avant Mutual

Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.

Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

About the role:
This role reports to the COO of our New Ventures division, which comprises a number of businesses providing products and services to the healthcare community, including Avant Law Commercial, Avant Practice Solutions, Cgov, PracticeHub and Team Medical.

This role is responsible for Practice Concierge and Sales across the New Ventures division, bringing together the functions of Practice Advisors, SDR's, BDM's and Account Managers and providing our customers with:

• practice advice (high level needs analysis)
• information about our full range of products and services
• leads referral to other Avant businesses and
• account management
  
  

Key accountabilities of the role:

• People Leadership: Management of teams focused on delivering the Practice Concierge, Leads Development, Business Development and Account Management functions for New Ventures businesses.
• Practice Advisor role: lead and perform the function of the Practice Advisor which includes account management and first point of contact for ensuring existing and prospective clients can access the practice administration, technology and legal services they require.
• Leads Development: responsible for generation of leads into the sales pipeline through the Practice Concierge and Sales functions. Work closely with New Ventures Marketing to nurture leads acquired at the top-of-funnel through marketing activities and move them towards the bottom-of-funnel through outbound contact and leads qualification. Ensure effective feedback loop with Marketing to ensure pain-points and customer needs are identified.
• Sales Pipeline Management: responsible for growth of New Ventures business sales pipelines through the activities of the BDM team. This includes the sales pipelines for Avant Law Commercial, Avant Practice Solutions business lines and PracticeHub.
  
  

Skills and experience required:

• Previous experience in Practice Management/Consulting (GP practice or similar), supervisory, sales or office management experience in a health care setting
• Ideally Diploma or Certificate IV in Practice Management or other tertiary qualifications
• Passion for managing a team and client relationships
• Passion for sales and providing an exceptional customer experience with a drive to exceed customer expectations
• Excellent time management and organisational skills with the ability to work autonomously
• Strong stakeholder and relationship management ability with excellent communication skills
• Understanding of health care standards, accreditation, Practice Incentive Program and Medicare billing processes and issues (preferred)
• Interest in the application of Artificial Intelligence (AI) to the medical and allied healthcare sectors
  
  

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We offer a range of benefits and opportunities to enable you learn and grow in your career.

For further information, please contact Sue Allen, Talent Acquisition Business Partner on

Why work at Avant?

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.

We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.

Your development is our priority and we have a variety of learning and development programs that will support you in your career.

We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

For further information, please contact our Careers team at

Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesInsurance

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