Partnerships Manager, SMB
3 weeks ago
Our Restaurant Account Management team partners with SMB restaurants across Australia to help them grow and thrive on DoorDash. We go beyond support using insights, data, and collaboration to deliver impact where it matters most.
About the RoleAs a Partner Manager, you'll own a large portfolio of SMB restaurants and act as their strategic growth partner. You'll lead performance reviews, shape campaign plans, drive product adoption, and solve operational challenges.
Working cross‑functionally, you'll remove roadblocks, unlock opportunities, and be part of a team that values strong execution and shared wins. This is a hybrid role with 3 in‑office days per week.
- Own a book of high-potential SMB restaurants: from local legends to rising stars building strong, trusted relationships with your partners
- Build growth plans that drive revenue, boost retention, and create win–win outcomes
- Dig into data to flag risks early, uncover upside, and move fast on what matters
- Partner cross-functionally with curiosity and influence to remove blockers and unlock impact
- Champion your merchants by surfacing insights, trends, and feedback that shape better outcomes
- Lift the team by sharing your 'secret sauce' and helping those around you succeed
- 6+ years' relevant experience, including 4+ in account management or customer success
- Proven track record growing accounts, prioritisation of large book and driving outcomes
- Commercial mindset with the ability to turn data into action
- Clear, collaborative communicator and strong storyteller
- Thrive in high-growth, high-pace environments; adaptable and solutions-focused
- A genuine team player - collaborative by nature and committed to helping others win
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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Partnerships Manager, SMB
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