Team Leader

Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at

Your New Role

The Team Leader role is responsible for building and leading a high-performing member-focused team to deliver a 'Members First' experience to Aware Super members. This role involves leading, coaching, and mentoring a team of Service Consultants to exceed individual and team targets across inbound/outbound voice enquiries, written communication (including social media and live chat), and face-to-face member enquiries. Additionally, the Team Leader will:

• Lead a team of Service Consultants to deliver a 'Members First' experience;
• Drive and foster a strong service culture ensuring the Service Centre provides an experience aligned with our brand values and promise;
• Ensure service and advice are provided to members and employers within regulatory guidelines and in compliance with all relevant legislation and business policies;
• Develop and coach a high-performing team that meets service performance expectations, working closely with other Team Leaders and across the value stream to improve First Contact Resolution and overall member satisfaction.

This is a 12-month full-time opportunity based in Melbourne CBD.

How do you exceed our expectations?

• The idea of being part of our growth is exciting, and you want to play a pivotal role in making super simple;
• Strong leadership experience and skills in a contact centre environment, with expertise in developing and leading high-performing, engaged teams (preferably in financial services);
• High level of skill and experience in coaching and mentoring others;
• Extensive superannuation/financial services industry knowledge, including relevant legislation;
• Strong interpersonal skills, including effective stakeholder management and the ability to communicate across diverse audiences;
• Experience in leading and influencing change;
• Excellent written and verbal communication skills, with experience in delivering presentations; and
• You are balanced in accepting risk in decision-making, curious to understand risk context, and comfortable speaking up as we simplify, learn, and grow.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super :

• Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You'll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work-from-home technology reimbursement, salary continuance insurance, and organisation-wide meeting-free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background, and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be recognized as an Employer of Choice for Gender Equality, and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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