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Onboarding Specialist
1 month ago
Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Job Position Title: Onboarding Specialist
Company: CLPS Global / RiDiK Pte Ltd
Schedule: Monday to Friday, 9:30 AM to 6:30 PM (onsite)
Note: No night shifts currently, but flexibility may be required if ticket volume increases.
Skills:
- Client onboarding
- Payment systems knowledge
- Problem-solving
- Workflow/process improvement
- Basic JSON & HTML familiarity
- Data analysis
Job Summary
We're looking for an Onboarding Specialist to support our team onsite in Kuala Lumpur. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a fast-evolving fintech environment. If you're someone who takes initiative, values continuous learning, and thrives in a dynamic setting, we'd love to hear from you.
Key Responsibilities
- Set up new client accounts in the Airwallex backend system, including pricing configuration, payment corridor setup, and feature enablement.
- Process account changes and amendments based on commercial team requests.
- Collaborate with product and channel teams to optimize the onboarding experience and relay customer feedback.
- Identify workflow improvements to enhance efficiency and scalability of the onboarding process.
- Ensure service-level compliance by handling a daily volume of 100–150 tickets with accuracy and speed.
- Maintain high standards of documentation, tracking, and customer communication throughout the onboarding cycle.
Qualifications
- Bachelor's degree in a relevant field.
- Minimum 2 years of experience in the payments industry or customer service.
- Proven ability to adapt quickly to new tools, processes, and product features.
- Strong communication skills and a customer-first mindset.
- Fluent in Chinese and English (both spoken and written).
- Proficient with standard office software tools.
- Basic understanding of JSON, HTML, and data analysis is a strong advantage.
- Ability to manage high daily volumes efficiently in a fast-paced environment.
About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth.
Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.
Seniority level- Seniority levelAssociate
- Employment typeContract
- Job functionManagement
- IndustriesIT Services and IT Consulting
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