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IT Graduate
1 month ago
IT Graduate role offering hands-on experience, structured training, and career growth at Australia's top mid-market Managed Service Provider.
Your roleKey responsibilities include:
- Participating in a comprehensive graduate training program to develop IT skills.
- Providing IT support and troubleshooting for clients.
- Delivering high-quality customer service and clear communication of technical concepts.
- Collaborating with a skilled team in a dynamic, supportive environment.
- Engaging with real-world IT support scenarios and new technologies, including AI tools and automations.
- Managing time effectively to juggle priorities and meet deadlines.
- Demonstrating a strong work ethic and willingness to go the extra mile for team and clients.
The ideal candidate will possess:
- A completed or near-completed certification in IT or a related field.
- Solid understanding of IT support concepts and troubleshooting fundamentals.
- Strong customer service skills and high-level communication abilities.
- Willingness to learn and commitment to personal development.
- A hard-working attitude and readiness to support team and clients.
- Problem-solving capability and critical thinking skills.
- Effective time management skills.
- Structured graduate training program.
- Mentorship from experienced professionals.
- Exposure to real-world IT support scenarios.
- Collaborative and inclusive team culture.
- Clear pathways for career progression.
- Additional benefits may include access to employee assistance programs, professional development resources, and a supportive work environment, as commonly offered by First Focus for graduate roles.
A structured graduate training program is provided, including mentorship from experienced professionals and exposure to real-world IT support scenarios to accelerate development.
Career progressionClear pathways for career progression are offered, with opportunities for rapid skill development, role growth, and promotion within the company.
This job may close before the stated closing date, you are encouraged to apply as soon as possible.
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