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Banking Consultant, Bankstown NSW

1 month ago

CanterburyBankstown Council, Australia ANZ Full time

ANZ Bankstown, New South Wales, Australia

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ANZ Bankstown, New South Wales, Australia

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About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.

About The Role

As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience. You will meet each customer's end-to-end financial needs and goals through transaction activities, needs-based conversations, and education on financial solutions, including digital channels. The role is primarily branch-based and requires delivering excellent customer service to foster customer satisfaction and advocacy.

You will be part of a collaborative team, acting as a role model and peer coach to ensure the best customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Banking is evolving, and we're evolving with it, offering opportunities to learn and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.

Role Location: Bankstown Central Shopping Centre, shop P1, North Terrace, Bankstown NSW 2200

Role Type: Permanent, Full-Time (40 hours/week)

What will your day look like?
  • Providing customers with a seamless branch experience by meeting their banking needs, including transaction activities and digital education.
  • Being a team role model and peer coach to enhance customer experience.
  • Contributing to increased customer engagement and advocacy.
  • Supporting bank programs and initiatives.
  • Understanding and managing customer risk through 'know your customer' practices.
  • Ensuring compliance with ANZ and branch policies and procedures.
What will you bring?

To succeed, you should ideally have:

  • Exceptional customer focus; retail experience is advantageous.
  • Experience with digital channels and technology promotion.
  • Ability to multi-task and adapt to change.
  • Willingness to work collaboratively.
  • Understanding of compliance.
  • Excellent communication and interpersonal skills.

Having most of these skills is sufficient; a growth mindset is valued at ANZ.

Why join us?

From the moment you join ANZ, you'll contribute to a world where communities thrive. You'll have resources, opportunities, and support to advance your career. We embrace diversity and offer flexible working arrangements, health and wellbeing services, and discounts on products and services. We are committed to an inclusive workplace that reflects the communities we serve. Please inform us of any adjustments needed for your application or role. For support, visit ANZ Accessibility and Inclusion Programs.

For more about working at ANZ, visit https://www.anz.com.au/careers. Apply via ANZ Careers with reference number 87288.

Note: You may be asked to complete an online assessment via SHL after your application.

Job Posting End Date

20/05/2025, 11:59 pm (Melbourne time)

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