Lead Tech Field Eng

2 weeks ago

Canberra, ACT, Australia Unisys Full time

What success looks like in this role:

The Domestic Regional Technical Officer will be required to:

  • Provide technical support domestically including travel; some international travel opportunities may be required.
  • Install and support client's IT, Network and Communications systems.
  • Review and maintain installation documentation of various ICT systems.
  • Provide general technical work and advice.
  • Perform additional duties as required in relation to ICT technical installations and support.
  • Possess the ability to work under limited supervision individually or in a team environment.
  • Engage with a variety of stakeholders at all levels.
  • Demonstrate a strong willingness to learn and showcase sound lateral thinking to investigate and solve undocumented problems.
  • Create and update Standard Operating Procedures.
  • Experience with desktop support, server support, hardware, network and software installation and troubleshooting.
  • Software and Hardware diagnostic skills across desktop, server, and communications environments.

You will be successful in this role if you have:

Skills and Experience:

Essential:

  • Formal qualifications or relevant industry experience in any of the following:
    • Complex ICT Systems.
    • Desktop – capable of install/support of end-user compute software and hardware.
    • Printers – capable of installation and troubleshooting hardware and software.
    • UPS – understanding of Uninterruptible Power Supply function and installation/maintenance.
    • Physical Network and Server infrastructure – base understanding and operability of network and server devices and distribution cabling.
  • Ability to travel domestically for both scheduled and unscheduled site visits.
  • Proven experience in a Technical support environment performing fault investigation, triaging, and resolution.
  • Ability to evaluate hardware prior to introduction against defined criteria and identify risks/concerns.

Desirable:

  • Logical Network – working knowledge of network routing and switching, including core concepts such as DHCP, subnetting, VLANs – or the ability to acquire.
  • Open Cabling Registration with Optical, Coaxial and Structured Cabling endorsements.
  • Senior First Aid.
  • White Card, Enter and work in confined spaces, Work safely at heights, asbestos awareness.
  • Knowledge of government physical & electronic security requirements and processes.
  • Understanding of client's technical ICT operational environment.
  • Experience with supporting physical and virtual environments (Desktop and Servers).
  • Experience with Active Directory (users, mailbox management).

Mandatory Requirements:

  • Must be an Australian Citizen.
  • This role requires a mandatory NV2 security clearance. Please ensure that you possess this clearance before applying.
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