Customer Service Consultant

2 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers.

The Opportunity :

As a Customer Service Consultant at AIA, you'll have the opportunity to make a real difference in people's lives. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.

Through our structured training and development plan, you'll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.

Day to day you will :

  • Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner.
  • Provide clear and accurate information about our products and services.
  • Ensure customer's records are accurate and up to date.
  • Proactively contact customers and Financial Advisors to gather additional information when required.

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through 2 days of remote work and 3 days of in-office collaboration (after an initial 4-6 weeks of classroom based training).

Allocated shift pattern between : 8 : 00am – 6pm Monday – Friday.

Successful applications will demonstrate :

As a customer-focused individual, you'll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have :

  • Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
  • A keen attention to detail and strong administration skills
  • Flexibility and adaptability to thrive in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to problem solve and a solution focused approach

Why choose AIA :

At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australians and make a difference to someone's life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.

J-18808-Ljbffr

Create a job alert for this search

Customer Service Consultant
• Sydney, NSW, Australia

#J-18808-Ljbffr

  • Customer Service Consultant

    1 week ago

    Sydney, New South Wales, Australia AIA Australia Full time

    Join to apply for the Customer Service Consultant role at AIA Australia1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at AIA AustraliaGet AI-powered advice on this job and more exclusive features.Direct message the job poster from AIA AustraliaLeading the Talent Acquisition team to hire the best...

  • Customer Service Consultant

    1 week ago

    Sydney, New South Wales, Australia AIA Australia Full time

    Join to apply for the Customer Service Consultant role at AIA Australia1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at AIA AustraliaGet AI-powered advice on this job and more exclusive features.Direct message the job poster from AIA AustraliaLeading the Talent Acquisition team to hire the best...

  • Customer Service Consultant

    5 days ago

    Sydney, New South Wales, Australia AIA Hong Kong And Macau Full time

    Customer Service Consultant page is loaded Customer Service Consultant Apply locations Sydney: SOP4 Melbourne, AU-AIA Australia Melbourne: 509 St Kilda Rd time type Full time posted on Posted 12 Days Ago time left to apply End Date: July 5, 2025 (17 days left to apply) job requisition id JR-11875 BE THE DIFFERENCEEveryone in the AIA customer care team plays...

  • Customer Service Consultant

    12 hours ago

    Sydney, New South Wales, Australia HRS GmbH Part time

    Customer Service Consultant (all genders) City: SydneyJob Function: OperationsJob Area: Customer ServiceSeniority Level: Entry levelDate: Apr 22, 2025 HRS AS A COMPANY HRS, a pioneer in business travel, aims to elevate every stay through innovative technology.With over 50 years of experience, their digital platform, driven by Procure Tech, Travel Tech, and...

  • Customer Service Consultant

    4 weeks ago

    Sydney, New South Wales, Australia AccessEAP Full time

    1 day ago Be among the first 25 applicantsAccessEAP is an Australian-owned, not-for-profit organisation with over 30 years of experience in the Employee Assistance Program (EAP) industry. As one of the founding members of the sector, we're proud to have helped shape best practice across a broad range of industries.Our mission since 1989 has been to improve...

  • Customer Service Consultant

    9 hours ago

    Sydney, New South Wales, Australia HRS GmbH Full time

    Customer Service Consultant (all genders)City: SydneyJob Function: OperationsJob Area: Customer ServiceSeniority Level: Entry levelDate: Apr 22, 2025HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and...

  • Customer Service Consultant

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Join to apply for the Customer Service Consultant role at AMP20 hours ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at AMPGet AI-powered advice on this job and more exclusive features.If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now...

  • Customer Service Consultant

    3 weeks ago

    Sydney, New South Wales, Australia HRS GmbH Full time

    Customer Service Consultant (all genders)City: SydneyJob Function: OperationsJob Area: Customer ServiceSeniority Level: Entry levelDate: Apr 22, 2025HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and...

  • Customer Service Consultant

    3 days ago

    Sydney, New South Wales, Australia King Living Part time

    Location: Design & Support Centre, Sydney, NSW, AUDate Posted: 07 May 2025Since 1977,King Livinghas pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King...

  • Management Systems Consultant

    20 hours ago

    Sydney, New South Wales, Australia Citywide Consultant Pty Ltd Full time

    Location: Head Office – Wetherill Park, SydneyEmployment Type: Part-Time (with potential for full-time)Are you an experienced Management Systems Consultant/Lead Auditor looking for a flexible role with career growth opportunities? Citywide Consultant is seeking a skilled professional to join our team and support businesses in achieving compliance and...