Solar Customer

4 weeks ago

Gold Coast, Queensland, Australia Percy Productivity Part time
About Us

Percy Productivity helps solar and electrical businesses across Australia by running their admin and customer service. We're the outsourced office that takes calls, books jobs, and makes sure compliance and paperwork don't fall through the cracks.

We're growing quickly and are looking for a Customer Coordinator with solar or electrical experience to be the Australian voice for our clients.

About the Role

This role is phone-first - you'll be answering calls from customers and installers and making calls on behalf of multiple solar (and occasionally non-solar) clients.

When phones are quieter, you'll assist with solar admin tasks and support our offshore admin team to make sure jobs are moving along.

Day-to-day, you'll be:

  • Answering inbound calls for multiple solar clients (customers, installers, suppliers).
  • Making outbound calls on behalf of clients (confirming installs, chasing info, handling escalations).
  • Acting as the Australian voice for customer service and installer coordination.
  • Handling escalations quickly and professionally.
  • Assisting with solar admin when not on calls - scheduling, compliance paperwork, CRM updates.
  • Working with our offshore admin team to keep installs running smoothly.
About You

We're looking for someone who's confident on the phone, quick to build rapport, and not afraid to pick up and dial. You'll also need solar or electrical industry knowledge so you understand the jobs you're managing.

You'll bring:

  • Experience in solar or electrical admin/coordination (essential).
  • Strong customer service skills - clear, confident, professional on the phone.
  • Ability to juggle multiple clients and switch contexts quickly.
  • Comfortable making outbound calls (not just answering inbound).
  • Good admin skills (CRMs, emails, scheduling).
  • Calm under pressure and happy to troubleshoot problems.
What We Offer
  • Flexible part-time role (3–4 days/week to start, with potential to grow).
  • Work from home (Australia-based). Bonus points if you are on or near our Gold Coast Office as we do like hanging out there from time to time.
  • The opportunity to support multiple businesses - no two days will be the same.
  • A supportive team including experienced solar admins and an offshore team doing the heavy lifting.
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