Head of Technology Services

Lead the future of technology at MSWA—drive innovation, security, and service excellence to empower lives impacted by neurological conditions.

14th August, 2025

Are you ready to lead transformative technology initiatives that directly impact lives?

MSWA is seeking a visionary Head of Technology Services to lead the delivery of secure, efficient, and user-centric technology solutions across the organisation. This pivotal role oversees everything from cloud platforms and infrastructure to data governance, cybersecurity, and service desk operations.

As the Head of Technology Services, you'll collaborate closely with internal stakeholders, vendors, and your team to drive strategic initiatives - including digital transformation, ITIL-based service excellence, and a security-first mindset.

Your day might begin with a strategic stand-up with your leadership team, aligning on key priorities such as rolling out a new AI-driven data platform or refining the cybersecurity practices to meet ISO 27001 standards. Mid-morning, you might meet with cross-functional stakeholders to ensure technology solutions are aligned with business needs—whether it's enhancing Salesforce workflows or integrating new reporting tools.

Afternoons could involve reviewing service desk metrics, mentoring team leads or collaborating with vendors to optimise infrastructure costs. You'll also play a key role in fostering a culture of continuous improvement, inclusivity, and customer service excellence - ensuring your team feels empowered and supported.

This role is ideal for someone who thrives in a purpose-driven environment, and who can balance strategic vision with hands-on leadership. You'll work closely with the Chief Transformation Officer and other senior leaders to ensure technology is not just a support function—but a catalyst for innovation, efficiency, and impact.

This is a permanent full-time role based in our Rivervale Office, with flexibility across other MSWA sites.

Our 'must' haves:

• Tertiary qualifications in a relevant discipline.
• A minimum of 5 years' experience in a senior IT management role.
• Significant experience in creating a strong customer service focus.
• Demonstrable knowledge of project management and delivery of defined packages of work.
• Experience in the design and implementation of a data strategy across a multi-platform environment.
• History of developing high-performing teams that are customer focussed with a positive attitude and culture.
• Proven track record of managing third parties, both as managed services and via support contracts.
• Demonstrated capability to build and maintain key relationships and to manage business expectations.
• Practical experience of service delivery within a resource constrained environment.
• Understanding of implementing and optimising ITSM toolsets and processes to maximise service delivery effectiveness.

14th August, 2025

Are you ready to lead transformative technology initiatives that directly impact lives?

MSWA is seeking a visionary Head of Technology Services to lead the delivery of secure, efficient, and user-centric technology solutions across the organisation. This pivotal role oversees everything from cloud platforms and infrastructure to data governance, cybersecurity, and service desk operations.

As the Head of Technology Services, you'll collaborate closely with internal stakeholders, vendors, and your team to drive strategic initiatives - including digital transformation, ITIL-based service excellence, and a security-first mindset.

Your day might begin with a strategic stand-up with your leadership team, aligning on key priorities such as rolling out a new AI-driven data platform or refining the cybersecurity practices to meet ISO 27001 standards. Mid-morning, you might meet with cross-functional stakeholders to ensure technology solutions are aligned with business needs—whether it's enhancing Salesforce workflows or integrating new reporting tools.

Afternoons could involve reviewing service desk metrics, mentoring team leads or collaborating with vendors to optimise infrastructure costs. You'll also play a key role in fostering a culture of continuous improvement, inclusivity, and customer service excellence - ensuring your team feels empowered and supported.

This role is ideal for someone who thrives in a purpose-driven environment, and who can balance strategic vision with hands-on leadership. You'll work closely with the Chief Transformation Officer and other senior leaders to ensure technology is not just a support function—but a catalyst for innovation, efficiency, and impact.

This is a permanent full-time role based in our Rivervale Office, with flexibility across other MSWA sites.

Our 'must' haves:

• Tertiary qualifications in a relevant discipline.
• A minimum of 5 years' experience in a senior IT management role.
• Significant experience in creating a strong customer service focus.
• Demonstrable knowledge of project management and delivery of defined packages of work.
• Experience in the design and implementation of a data strategy across a multi-platform environment.
• History of developing high-performing teams that are customer focussed with a positive attitude and culture.
• Proven track record of managing third parties, both as managed services and via support contracts.
• Demonstrated capability to build and maintain key relationships and to manage business expectations.
• Practical experience of service delivery within a resource constrained environment.
• Understanding of implementing and optimising ITSM toolsets and processes to maximise service delivery effectiveness.

Our 'nice to' haves:

• Qualifications in ITIL v4 and associated ITSM toolsets.
• Technical proficiency with SQL, Power BI, DAX, Azure cloud technologies, SQL Server Integration Services, SQL Server Analysis Server, advanced EXCEL.
• Knowledge and experience working in the not-for-profit sector and/or NDIS.

A little about us:
We exist to make a real and lasting difference to the lives of Western Australians – whatever their needs, whatever their neuro condition. The difference each and every one of our team makes can be felt in thousands of homes across the state.
Our collective efforts enable us to continue meeting the ever-growing demand for our allied health services, accommodation, and Services Centres across the state, as well as our contributions to critical neuro research throughout the world, across the country and importantly right here in Western Australia.

Let us tell you a little about what you'll get in return for joining our team:

• Flexible Work Arrangements: We value your input in creating a work schedule that benefits everyone.
• Salary Packaging: Use some of your salary to pay for everyday expenses before income tax.
• Growth Opportunities: A career that helps you grow via structured training (that we will pay for) makes a big difference.
• Generous Leave Benefits: We understand the importance of time and offer a variety of leave options including leave loading, parental leave, blood donor leave, and grandparents leave, among others.
• Exclusive Discounts: Enjoy savings on a wide range of local and national brands.
• Health and Wellbeing Perks: Benefit from our comprehensive Employee Assistance Program and substantial healthcare provider discounts.

Do you believe in life not limits?

If you do—and you're ready to make a significant difference—apply nowby submitting your CV and amaximum two-page cover letteraddressing the Key Criteria outlined above.

For a confidential conversation, please email For Job
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