Officer - Emergency Services - Townsville

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

Red Cross assists individuals and communities before, during, and after an emergency or event, to cope with and manage the psychosocial impacts of emergencies.

This Emergency Services Recovery Officer role will be based in North Queensland (Townsville) and will employ a strengths-based community development approach to strengthen community capacity to prepare for, respond to, and recover from emergencies. In this role, you will lead engagement and advocacy activities, and support workshops and training. You will work closely with Local and District Disaster Management Groups, councils, community organisations, and volunteers to build local knowledge, capability, and confidence. You may also play a role in assisting Red Cross Emergency Services during disaster response to address immediate community needs. This dynamic position demands flexibility, adaptability, and a commitment to continuous learning in a fast-paced, evolving environment.

You will bring

• Relevant four-year degree with one-year relevant experience or three-year degree with two years of relevant experience or lesser formal qualifications with substantial years of relevant experience
• Prior experience in emergency management, project management, or community engagement and/or community development
• Ability to set priorities, plan, and organise own work and that of other staff and volunteers as required
• Previous experience in delivering project/program outcomes
• Ability to effectively support communities before, during, or after a disaster
• Ability to work collaboratively with a diverse range of stakeholders
• Interpersonal skills, presentation skills, and ability to communicate effectively both verbally and in writing

Mandatory Requirements

A clearance to work with children (Blue Card) is required for this role.

Benefits that act for you, while you act for humanity

Financial wellbeing : In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation; and purchase additional annual leave.

Health & Wellbeing : You can tap into specialist advice for nutrition, sleep, resilience, and mindfulness. And access guided meditation and other wellbeing programs.

Work / Life Flexibility : You can access flexible working arrangements, paid 'Me' day just for you, and a wide range of other paid leave options.

Career development : Access to ongoing learning, training, and development courses.

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4, salary from $88,090.08.

For further queries regarding this opportunity, please contact Alexandra van der Merwe on

Applications close at 11:55 pm on 4th September 2025.

We encourage applicants to apply ASAP as we will be reviewing applications as they are submitted and may fill this role prior to the advertised closing date.

While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion.

Job Ref # 12801

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child-safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.