Reporting Analyst

Job Category: Banking and Financial Services,Insurance & Superannuation

Your new role

We're seeking a proactive and collaborative Reporting Analyst to deliver data analytics and insights that drives strategies for improved outcomes for the CSC and our customers.

This role will play an important part in supporting the Senior Reporting Analysts with monitoring, analysing and interpreting operational trends through scheduled monthly and quarterly reports. It will also be pivotal in the development of research and analytics deliverables using appropriate data analysis, visualisation and presentation techniques.

If you're excited to be a part of a high preforming team with the opportunity to grow your skills, influence the business and contribute to customer excellence, we encourage you to apply.

Key responsibilities

• Manage and enhance existing dashboards and reports across platforms like Tableau, Salesforce and Genesys
• Assist the Senior Reporting Analysts with time-sensitive and core operational reporting activities
• Partner with internal and external stakeholders to interpret business needs and design fit-for-purpose reporting solutions
• Build operational and management reports that track key performance indicators and operational metrics
• Support data analysis, trend identification and insight generation to inform strategic decisions
• Communicate complex technical concepts and insights clearly to non-technical audiences across the business

Please note: we welcome applications from candidates across Australia who have appropriate working rights for the duration of the contract and a suitable home office setup.

What you need to excel

• You must be an Australian Citizen or Permanent Resident
• Minimum 2 years data analysis and insight experience
• Tertiary qualifications in economics, statistics, mathematics, engineering, science, information technology or computer science highly desired
• Proficiency in Tableau for building and maintaining interactive dashboards
• Proven experience in uncovering trends and patterns in data to generate actionable insights
• Strong communication skills with the ability to translate data into meaningful insight
• A genuine and collaborative team player who contributes positively to team dynamics
• Familiarity with contact centre operations, telephony systems and workforce management software would be advantageous

What you'll get in return

• 12-month fixed term role with flexible/remote working arrangements
• Opportunity to help transform the way we approach reporting and data-driven storytelling across the organisation
• Use your insights to shape strategic outcomes and influence decision making
• Benefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

To apply for this opportunity please include (abrief cover letteroutlining your suitable skills and interest in the position and) yourcurrent resume.For questions or more information about this opportunity, please reach out to recruitment@csc.gov.au

• Please note: Agency submissions will not be considered for this position

Why CSC? - The drive to make a difference.

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving.That means creating an environment where each and every one of us has the opportunity to strive together for excellence.