Care and Support Services Liaison Officer

Care and Support Services Liaison Officer – Foster and Kinship Care

Full Time – Permanent

Can be based in Ulverstone, Launceston, or Hobart

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life's stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values areWellbeing,Ethics,Co-creating,Accountability,Respect andEffectiveness.

About the Role

The Statewide Care and Support Services Liaison Officer provides advocacy and program support for Foster and Kinship Services at Baptcare. The role is responsible for a range of administrative and project management tasks including daily program operations, carer recruitment, marketing, data entry, financial management and processing, stakeholder engagement, and communication with service

Key Selection Criteria

• Experience in providing high-level administrative support and project management or case management in an office environment
• Demonstrated experience in customer service, marketing, and recruitment, including an ability to work with and engage people from a diverse range of backgrounds
• Confident ability to liaise with staff, clients, families, contractors, and visitors from all walks of life, individually and in group settings, and be prepared to respond flexibly and positively to the changing needs of stakeholders
• Demonstrated positive interpersonal skills
• Demonstrated understanding of the importance of confidentiality
• Excellent computer skills including document/project plan production, record keeping, word processing, client and risk databases, account processing and spreadsheets
• Demonstrated organisational and coordination skills, with a capacity to work collaboratively as part of a team, as well as work independently and meet deadlines within the context of a changing organisational environment and competing priorities
• Demonstrated experience engaging with people who are caring for children and young people who may be experiencing grief, loss and trauma
• Demonstrated ability to write and communicate clearly and succinctly for a range of audiences, alongside proven communication with stakeholder engagement skills that support service outcomes and builds productive relationships with stakeholders
• Understanding and compliance with workplace health and safety responsibilities
• Alignment and commitment to Baptcare's Mission, Vision and Values

About You:

• Can work autonomously as part of a statewide team, with oversight from the Care and Support Services Manager
• Uses guidelines, procedure manuals, practice frameworks and policies to exercise professional judgement when working under limited direction
• Undertakes work with integrity and honesty, adhering to confidentiality requirements and demonstrating a commitment to working effectively with clients and professional stakeholders
• Is committed to work health and safety and achieving a zero-harm workplace
• Has a demonstrated understanding of the complexity of out of home care and family support systems

Essential:

• Current motor vehicle license
• Ability and willingness to travel
• Satisfactory National Crime Check, renewed every three (3) years
• Current Working with Vulnerable People registration
• Competency in using the range of Microsoft Office computer software
• A relevant tertiary qualification in marketing, sales, recruitment, or other relevant human services field and/or equivalent experience

For You:

Baptcare is focused on living our values, not just talking about them. You'll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Further, the successful candidate will receive:

• A competitive salary, plus access to the tax benefits of salary packaging
• Opportunity to work in your local community within a friendly and supportive team
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members

How to Apply

Click'Apply Now'to submit your application.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.
• A medical assessment will be conducted to see if you are physically capable for the role

If you require support with the application process, please contactgvenizelos@baptcare.org.au

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.