Guest Service Agent

1 week ago


Melbourne, Victoria, Australia Buscojobs Part time

Join to apply for the Guest Service Agent | Part Time | Crowne Plaza Melbourne role at IHG Hotels & Resorts

2 days ago Be among the first 25 applicants

Join to apply for the Guest Service Agent | Part Time | Crowne Plaza Melbourne role at IHG Hotels & Resorts

About Us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. Located on the Yarra River, close to Melbourne CBD, South Wharf, and South Melbourne, it offers vibrant city experiences combined with relaxation.

What's The Job

As a Guest Service Agent, you will handle guest check-ins and check-outs, assist with inquiries, and deliver exceptional service in line with the Crowne Plaza Melbourne brand and policies.

Your day to day

  • Greet guests warmly, address inquiries, handle complaints, and ensure a positive hotel impression.
  • Perform check-ins, check-outs, and room changes accurately, maintain guest records, and follow standard procedures.
  • Maintain knowledge of hotel policies, promotions, and reservation procedures, and uphold IHG standards of appearance and cleanliness at the front desk.

What We Need From You

  • Present yourself professionally in uniform.
  • Ability to interact positively with guests, colleagues, and third parties.
  • Problem-solving, organizational, and communication skills.
  • Good written and verbal communication skills.
  • Collaborate with other departments to enhance guest experiences.

What You Can Expect From Us

We support your success with competitive pay, benefits, uniform, room discounts, and training. We foster an inclusive culture that celebrates diversity and promotes wellbeing through our myWellbeing framework. Join our global family and grow with us.

If you believe you're a good fit even if you don't meet every requirement, apply today and start your journey with us.

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