Service Team Member

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Store - DARTMOUTH, NS

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

  • Help customers shop, locate products, and provide solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unload, stocking, and planogram (POGs) processes
  • Complete merchandise recovery and maintenance, including merchandise return/go back process and store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and company policies to ensure legal compliance; promote a positive, respectful environment and serve as a role model
  • Cross-train in Custom Framing selling and production

Other duties as assigned.

Preferred Knowledge / Skills / Abilities

Preferred experience

  • Retail and/or customer service experience preferred

Physical Requirements

  • Ability to stand for long periods
  • Move throughout the store, including bending, lifting, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves using ladders or equipment
  • If needed, contact your supervisor for assistance with essential functions to determine reasonable accommodations

Work environment includes climate-controlled public areas, some non-climate-controlled stock rooms, outdoor work for tasks like retrieving shopping carts or unloading trucks, and a frame shop with glass cutting and heat press equipment. Work hours include nights, weekends, and early mornings.

Applicants in Canada must meet legal requirements. Michaels requires team members to be at least 16 years old.

Our purpose is to fuel the joy of creativity. Michaels operates over 1,300 stores across North America and online. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and discounts. For more information, visit our website.

Michaels is an Equal Opportunity Employer, committed to creating an inclusive environment for all team members and customers.

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Team Member

  • Dartmouth, Civic #15 Lemlair Row Rd

J-18808-Ljbffr

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