Senior Student Support Officer

We are seeking a Senior Student Support Officer to join the Office of the Deputy Dean, Faculty of Engineering.

The Senior Student Support Officer in the Faculty of Engineering plays a vital role in providing expert consultation and support to students, ensuring the effective resolution of complex cases and seamless application of university policies within the Student Support Team. This position oversees case management, coordinates key initiatives like Exchange, Leave of Absence (LOA), Cross Institutional Studies, Advance Standing processes, and represents the Faculty in university-wide projects. The Senior Student Support Officer contributes to process improvements, compiles data-driven reports to inform decision-making, and ensures a collaborative, student-focused approach to service delivery. Additionally, the role assumes leadership duties in the absence of the Student Support Coordinator, reinforcing a culture of excellence and efficiency in student services.

We're offering this role as a hybrid position as part of QUT's commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty of Engineering aims to shape the world we live in by engineering sustainable, innovative, and liveable environments. Our programs focus on teaching, research, and building a better quality of life through advancements in robotics, manufacturing, AI, architecture, and construction.

What you need to succeed

• Education, training and/or relevant experience equivalent to completion of a degree in conjunction with subsequent relevant experience in a leading role with a strong focus in customer service support.
• Proven ability to identify, interpret, apply and analyse policies, procedures, statistics and other data to achieve workable solutions to meet the needs of clients.
• Proven initiative and capacity to resolve complex cases with minimal guidance and instruction, including ability to proactively contribute and collaborate within a demanding and high-paced team environment.
• Demonstrated ability to apply reasoning, judgement and analytical skills in resolving issues in a complex environment.
• Proven ability to communicate and liaise effectively with a wide range of people including students, academic and professional staff, with the ability to handle sensitive information in a confidential manner.
• Highly developed interpersonal skills, including the ability to provide support to the team and develop relationships with key stakeholders.
• Excellent written and oral communication (including digital literacy) skills with demonstrated ability to write and edit a diverse range of high-quality materials.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated.

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

Applications Close: 20-Feb-2025 at 11.30pm

• Start your application by clicking the "begin" button.