Retail Store Associate

2 weeks ago

Chatswood, Australia Moomoo Inc. Full time
Join Moomoo as a Retail Store Associate

Ready to change the way Australians invest?At Moomoo, you're not just joining a leading global investment platform; you're becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than27 million users worldwideand a strong local presence, we're shaking up wealth-tech—and we want you on our journey

What You'll Do

As ourRetail Store Associate, you'll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry.

Your Day-to-Day:
  • Welcome and assist new clientswith account opening and app navigation.
  • Answer basic questionsand help clients feel confident using Moomoo's innovative features.
  • Support marketing events and workshops—be part of the buzz around our newest campaigns.
  • Work with your teamto keep store operations on track and clients happy.
  • Help with documentation and compliance,always keeping client information safe.
  • Assist sales effortsby following up on leads and supporting client acquisition goals.
About You
  • 1–2 years' experience in customer service, preferbally financial advice, or retail investment services
  • Basic knowledge of financial markets and trading platforms
  • People-focused:great communicator (English; Mandarin/Cantonese a plus)
  • Organised, detail-oriented, and comfortable with multitasking
  • Willing to work rotating shifts, including weekends and holidays
  • Tech-savvy and keen to learn new digital tools
  • Customer-first problem solver who's always ready to help
Perks & Benefits
  • Growth:Work for a leader in digital brokerage, with unlimited career opportunities
  • Competitive rewards:Market-driven salary and performance bonuses that reflect your impact
  • Coverage:Comprehensive insurance for you and your family
  • Culture:A fun, diverse workplace with frequent team events and celebrations
  • Surprises in store:More benefits revealed as you progress through the hiring process

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