Customer Success Manager

Customer Success Manager | Remote | Melbourne-based business

Job Overview

Customer Success Manager is responsible for looking after a small portfolio of customers and providing an amazing user experience. Customer care is something we pride ourselves on at EnrolNow and we're looking for someone who can bring that extra bit of wow factor. System implementation and software configuration will be a key part of this role, you will be excited about delivering solutions that enhance your customer's processes. Deep thinking about the client's processes and attention to details will be a key skill in this role.

You'll be joining a small team of ten, including the two founders. We are passionate about building software that really works for the industry, we configure the software for each client, and that's where you can really make a difference. Listening and collaborating with clients to provide solutions and service to enhance their processes.

About us

At EnrolNow, we're revolutionising the way early childhood education sector manage centralised registrations, enrolments, and family engagement. Our clients are local councils and Early Years groups and across Australia.

Trusted by hundreds of early learning services nationwide, we combine smart technology with a deep understanding of the sector to deliver unique industry specific software solutions. Our team is passionate, agile, and growing fast—committed to building solutions that make a genuine difference for families, educators, and communities.

The role

This really important role for EnrolNow combines the best features of both a technical operations role and client interaction. Success will be seen through system efficiency and customer retention.

Responsibilities include:

Work closely with the Customer Success Team and Tech Team to build solutions for clients

Onboarding new customers, and ensuring optimal system design to enhance their interactions with the platform and their efficiencies

System setup and configuration, you should be data driven and capable of understanding a basic system architecture

Being the key point of communication for your customer's queries, from day to day system queries, training to strategic account management

Setting a suitable operating rhythm for customer check ins and ongoing education on new features and developments

Establishing the systems and processes needed to drive efficiency and ensure accuracy from start to finish

About you

You will love to roll your sleeves up and get things done, problem solve and design solutions with complex system implications, and enjoy being empowered to make this role your own. As well as being technically very capable you will enjoy engaging with customers. You will enjoy working in a small team, and being immersed in the growth of EnrolNow.

To be successful in this role you need to be as strong in the execution as you are in the planning - and truly enjoy both. You are someone that invests in relationships, you will be a good communicator, be proactive in your approach.

You have a knack for truly listening to customers, understanding their needs, and connecting the dots to uncover smart, effective solutions—within a complex and ever-evolving early education industry landscape.

We are looking for you to have:

Demonstrated experience as a Customer Success Manager or client facing role for a technology driven business

An aptitude for problem solving and creative thinking

Advanced excel skills

Strong attention to detail and ability to join the dots with complex ideas

Experience building new systems and processes, driving smarter ways of working

A can-do attitude and ability to work fairly autonomously

An ability to learn quickly and embrace a new technology platform – we are built on Zoho (we will train you on this, but make sure you let us know if you have previous experience here)

An ability to manage and prioritise multiple projects along with inbound requests (tickets)

What's the deal?

● We'd love to find a full time customer success manager

● We work from home most of the time (4 days a week) so you can forget that commute and get time back in your day

● We also enjoy each other's company and get together to work once a week (in Hawthorn).

Applying

We would love to find someone to start soon, but will also make sure we find the right fit. If this sounds like the role for you then please apply straight away.We would really love a cover letter

Please also consider submitting a short 60-second video as part of your job application (alongside your written resume and cover letter).

We can't wait to meet you

Salary match Number of applicants Skills match

Your application will include the following questions:How many years' experience do you have as a Customer Success Manager? Which of the following statements best describes your right to work in Australia? How many years' experience do you have in a client services / account management role? How many years' experience do you have in the IT industry? Which of the following Customer Relationship Management (CRM) systems do you have experience using? How many years of project management experience do you have? What's your expected annual base salary?

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