Product Support Advisor

3 weeks ago

Newman, Western Australia Cummins Asia Pacific Full time

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Description

Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

We are looking for a talented Product Support Advisor (PSA) to join our team based at Brockman 4. You will utilise your previous field service experience and knowledge of Cummins HHP engines to deliver a high level of support to the customer. The role operates on an 8/6 roster flying in and out of Perth. Flights are within the 8 Days, to allow a full 6 day's break.

In this role, you will make an impact in the following ways:

Deliver a first-class service to our customer prioritising fleet availability of the Cummins powered Hitachi & Komatsu equipment.
Complete breakdown repairs and maintenance on site
Diagnose and repair various engines.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service Supervisor
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

To be successful in this role you will need the following:

Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.
Solid diagnostic and IT capabilities
Strong Communication skills
Ability to prioritise varying demands and act accordingly
Hitachi/ Komatsu Experience Highly Desirable

Responsibilities

Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.

Qualifications

Product Support Advisor - FIFO

8 Days on, 6 Days off Tuesday to Tuesday

Flys available from Albany/ Perth to Site

Rio Tinto Brockman 4 Mine Site

Hitachi & Komatsu experience desirable

Field Service Experience Essential

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2415675

Relocation Package YesSeniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionBusiness Development and Sales
IndustriesManufacturing

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Product Support Advisor