Policy Administrator

Driven by a vision to be the world's best underwriting business, DUAL has always taken a different approach to our industry peers.

Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver consistently for our partners. As a company we're known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events. Whatever you are looking for in a career, we want to help you do more.

Our philosophy is simple: we genuinely put people first and want our people to be the healthiest and happiest they can be, at work and at home. We aim to attract and retain the best talent, and support them to achieve their aspirations. It's how we grow our business and keep one step ahead of our competitors.

About the role

We're looking for a Policy Administrator to join our dynamic underwriting team in our Sydney office who will assist with the day-to-day underwriting processes

Role Responsibilities:

• Lodge new business and renewal submissions
• Allocating tasks across the Underwriting team
• Issuing claim histories
• Manage the monthly issuance of renewal notices, ensuring accuracy and timely distribution
• Registering submissions and allocating tasks into DUAL's Operating System
• Processing mid-term adjustments according to underwriting approval and issue documentation
• Develop working relationships with broker administration staff, underwriters and other key stakeholders
• Handling reception overflow calls and dealing with our customers
• Issuing timely and accurate policy documentation.
• Clearing Pending Cash report in a timely manner and reporting to managers on outstanding items.

If you enjoy working in a close-knit team and highly collaborative environment, have the ability to make decisions and have a drive to grow business through team success, then Apply Now

About you:

This role will suit someone flexible with strong communication skills, and excellent interpersonal skills, digital literacy and a passion for customer service. Administration experience in financial services area (insurance or banking) is valued but not crucial. We encourage candidates with transferrable skills and a willingness to learn.

The ideal candidate will be someone who loves multitasking, has a positive and proactive approach and believes that no task is too big or too small.

How to Apply

Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph that you share along with your Resume to our HR Team.

What you might not expect…

At DUAL we value work/life balance, health and wellbeing, family and giving back, which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits, which will be flexible and dependent on the successful candidate's individual skills and experience.

Our culture: people first

Our core values dictate how we live and work. We're a group with independence and people at its heart and we're a home for talent with a unique culture: the biggest small company in the world.

The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

EEO Statement

Help us think differently. As a business we're on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.

Get in touch

To find out more about DUAL Australia including who we are, what we're up to and what we're about, head to the DUAL Australia website or visit us on our LinkedIn page.