Marketing Communications Manager

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Hyatt Hotel Canberra is Canberra's first hotel, located in the heart of the capital. Our Heritage-listed hotel combines the mystique of the 1920s with modern Art Deco design. With 252 rooms and suites, our hotel offers a heritage-inspired setting with traditional furniture styles and views of the garden and park, all enhanced with sleek technology.

"Care ConnectsUs" is our guiding principle

It's based on the belief that it all starts with people who care. We demonstrate this in how we treat each other and our guests, fostering a culture of warmth, empathy, and respect that leads to genuine connections and inclusive environments.

We value your curiosity, innovative spirit, and authenticity.

There is always a place for you here. We empower you to turn trips into journeys, encounters into experiences, and jobs into careers. Hospitality is more than just a job – it's a career for people who care. People like you. People like us.

What you can expect

• Complimentary and discounted accommodation at Hyatt properties worldwide
• Access to complimentary shift meals and discounts at all Food and Beverage outlets
• Training and development with over 2000 online learning modules
• Access to our employee assistance program
• Complimentary underground parking and use of our hotel gym facilities
• Being part of a diverse and inclusive team passionate about their work

About the Role

The Marketing and Communications Manager, reporting to the Director of Sales and Marketing, will develop and implement public relations and promotional activities, including media partnerships, to support the Marketing Plan and brand positioning. This role supports revenue streams across the brand, Sales & Marketing, Rooms, and Food & Beverage departments.

Some of the responsibilities include

• Project management of marketing and sales activities
• Enhancing the hotel's online presence and supporting web development
• Developing, implementing, monitoring, and evaluating marketing communication strategies
• Aligning marketing activities with Hyatt and Park Hyatt standards
• Assisting with annual marketing budgets
• Building relationships with journalists, thought leaders, and influencers in food, travel, and lifestyle sectors
• Managing content development across media platforms ensuring high-quality materials
• Managing crisis communications
• Overseeing the hotel's photographic library and photoshoots

A successful candidate will have:

• Experience in a similar role within a luxury hotel environment
• Proven ability in brand positioning and marketing strategies
• Experience managing digital marketing campaigns, including social media
• Knowledge of public relations, media outreach, reputation management, and crisis communication
• Excellent communication skills
• Ability to analyze data and marketing metrics
• Creative mindset with attention to detail and aesthetics

Joining Hyatt offers a world of opportunities. We provide stability and support emerging talent in the hospitality industry. Hyatt has been recognized as one of the World's Best Multinational Workplaces.

Our core values—Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect—are central to our culture. Our family atmosphere keeps our associates engaged.

See how our colleagues experience the brand at #InAHyattWorld or #WorldofHyatt.

If you are seeking a fun and fulfilling career, apply at www.hyatt.jobs.

Note: The mention of Hotel Saint Augustine, Bunkhouse Hotels in Houston, TX, and Thompson Austin in Austin, TX, appears unrelated and may be an error or irrelevant content.