Data Center Operation Technician

Overview

Data Center Operation Technician role at Amazon Web Services (AWS). AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to AWS services.

We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate across AWS to deliver safety and security while providing scalable capacity at the lowest possible cost, and you'll experience an inclusive culture that empowers you to own ideas to completion.

Responsibilities

• Problem Solving Engage in physical data centre activities with or without reasonable accommodation, including planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Key responsibilities include:
  • Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
  • Act as escalation point and technical troubleshooter for all systems and problems
  • Deep dive into Linux server issues
  • XEN service virtualization troubleshooting
• Technical Troubleshoot issues on platforms ranging from Systems to Power/Mechanical, remediate physical layer outages (Systems & Network), recover power issues on racks, and participate in data centre power and cooling events.
• Operations Meet 24x7 On-Call requirements and respond during shift rotations; install & configure racks of hosts in line with internal SLAs; triage & resolve trouble tickets for all devices in your region; act as the data centre point of contact for High Severity issues; physically replace server and network parts; ensure correct rotation of parts & spares; contribute to metrics to increase customer uptime; enforce Amazon's security best practices; interact with third-party vendors & contractors; contribute ideas to improve operational efficiency.
• Project Management Participate in and deliver on high-impact small to mid-scale projects; participate in team meetings for metric analysis and project status updates; help build the world's largest Cloud infrastructure.
• Hiring & Mentoring Contribute towards building a great team by participating in the Amazon hiring process and candidate interviews; share knowledge and educate less technical staff on best practices related to service ownership issues.

This position also has a physical component requiring the ability to lift and rack equipment up to 20 kg; it may require working in cramped spaces or elevated locations while adhering to health and safety guidelines. This role involves covering 24x7 shift rotation.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see AGSVA). Note: eligibility and suitability information is available at the official site.

About The Team

We are experiencing rapid growth, and onboarding will be dynamic, with opportunities to gain diverse experience across AWS data centers. New hires will rotate through various AWS locations to complete training as part of onboarding for deployment in a data centre region. Training will be completed over 6-12 months, after which individuals are relocated to a permanent location.

About AWS

AWS values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications. AWS is a leading cloud platform that powers customers from startups to Global 500 companies.

Basic Qualifications

• 2+ years of experience with server hardware
• 1+ years of experience with UNIX/Linux operating systems
• Server hardware troubleshooting experience

Preferred Qualifications

• Bachelor's degree in an IT-related field or equivalent professional or military experience
• Hands-on experience with hardware platforms (e.g., Dell, HP) is a plus
• Previous experience in a data centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
• Candidates must possess a valid driver\'s license and their own vehicle to travel between sites

Acknowledgement Of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application and hiring process, please visit the AWS accommodations page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Corporate Services Pty Ltd

Job ID: A2881729

Seniority level

Not Applicable

Employment type

Full-time

Job function

Project Management, Information Technology, and Product Management

Industries

IT Services and IT Consulting

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