Service Technician

Overview

Arjo Forrestdale, Western Australia, Australia

We are seeking an experienced Field Service Technician to join our Perth Service Team. The successful candidate will be based out of the Forrestdale site.

This role involves applying technical knowledge and service experience to troubleshoot, repair, and maintain Arjo equipment as well as a range of third-party items for Arjo customers within the broader aged care and acute care healthcare environments. You will play an important role in ensuring our customer's equipment is functional and safe to use for caregivers and residents/patients.

Responsibilities

• Carry out maintenance, repairs and testing of Arjo's range of medical equipment and related third-party equipment
• Conduct routine scheduled servicing (preventative) and provide breakdown support (reactive)
• Provide technical solutions professionally within agreed time frames
• Provide accurate and compliant reporting on equipment serviced and repaired in Arjo's service ERP system
• Maintain and report spare parts stock accurately in Arjo's service ERP system
• Maintain the safety and integrity of all serviced products in accordance with Company Policy
• The role may require occasional regional WA travel to meet the needs of our large and growing customer base; primarily serving Perth metro areas

Skills and Experience

• Mechanical and/or Electronics background and aptitude
• 2-5 years' relevant field service experience, preferably within Healthcare or a service-related sector
• Proven problem solving ability and troubleshooting skills
• Proven track record of providing exceptional customer service
• Strong time management and planning skills with ability to meet performance targets/KPIs
• A passion for delivering excellent customer service; well presented, confident and able to interact sensitively with staff and clients in healthcare environments
• Ability to understand customer needs and provide appropriate solutions
• Experience with small hand tools, soldering, power tools and test/inspection equipment
• Computer literacy; iPad familiarity advantageous
• Ability to work without direct supervision yet within a team
• Current WA driver's licence (Class C) is essential
• Vaccination against COVID-19 and current influenza vaccination is encouraged due to hospital/aged care facility work

What We Will Offer In Return

Arjo's vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, you will have the opportunity to work in a highly engaged and vibrant workplace culture with the following benefits:

• Great Place to Work Certified – May 2025
• Best Workplaces for Women 2025
• Best Place to Work in Healthcare and Social Assistance – Australia 2024
• Company Van
• Paid Parental Leave Scheme
• Employee Assistance Program
• Free onsite parking
• Our Guiding Principles Reward and Recognition
• Continuing education and career development plan

Compensation & Benefits

We offer a competitive remuneration, incentive plan and a company vehicle (van) is provided. You will have our full support, training and opportunities for professional development and the prospect of building a long-term career.

Diversity and Inclusion

We believe in the power of diversity and strongly encourage applicants from all parts of society, building a more diverse, equitable, inclusive and engaging environment. Aboriginal and Torres Strait Islander people are encouraged to apply.

Please note: Successful applicants will be required to undergo reference checks, a national police check, and a pre-employment medical (including drug & alcohol screening).

Ready to Apply?

If you're ready to bring your skills to a company that values your contribution, we'd love to hear from you.

About Arjo

At Arjo, empowering movement within healthcare environments is essential to quality care. Our products include patient handling, medical beds, personal hygiene, disinfection, diagnostics, prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit

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