Data Center Operations Manager

4 weeks ago

Melbourne, Victoria, Australia Microsoft Full time
Responsibilities (Text Only)

As a successful Energy Resource Manager, your success will be measured by:

Data Center Operations
  • Primary focus on managing IT allocation at the campus/metro level by collaborating with key stakeholders and ensuring demands are properly allocated across the IT infrastructure.
  • Familiarize with data center design, manage IT resources by performing virtual failure analysis, and develop a master allocation plan to drive operationalization of customer capacity.
  • Ensure compliance with data center business units and service-level policies.
  • Engage with appropriate teams and resources to execute tasks or projects.
  • Manage programs associated with the area of responsibility.
  • Demonstrate conscientiousness on cost, adhering to budget requirements, and contributing to staying within budget.
  • Follow and adhere to safety and security policies and procedures, reporting any issues immediately.
  • Participate in root cause analysis (RCA) processes as appropriate.
  • Raise risks to IT capacity allocation and planning, identify power stranding, and contractual inconsistencies (leased spaces).
  • Ensure critical environment information is properly entered and maintained.
  • Lead programs and projects through leadership forums, aligning scope, schedule, and cost with OKRs.
Service Delivery
  • Manage assigned projects or programs to meet service delivery objectives and escalate obstacles to stakeholders.
  • Recognize potential customer impact of events, communicate potential impact, and plan accordingly.
  • Proactively review schedules, avoid conflicts, and manage expectations with customers, offering alternatives when defining solutions.
  • Manage relationships with vendors and suppliers to ensure expectations are understood, documented, and met.
Data Center Work Environment
  • Share best practices and assist others in learning roles, processes, and procedures.
  • Collaborate with Subject Matter Experts (SMEs) across groups to gain insights and develop solutions.
  • Provide mentorship across data centers for specific expertise.
  • Seek training opportunities to meet business interests and career goals.
  • Suggest ways to reduce risk during maintenance and improve implementation based on understanding.
  • Contribute to a positive team environment by adopting best practices and collaborating effectively.
Ownership
  • Hold self-accountable for service quality, customer experience, and compliance with safety, security, and availability standards.
  • Support escalation of issues to the appropriate owner.
Other
  • Embodies Microsoft's culture and values.
Qualifications (Text Only)

Required Qualifications:

  • High school diploma or equivalent and 3+ years supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments.
  • Or equivalent experience.

Preferred Qualifications:

  • 2+ years in critical environment infrastructure (e.g., UPS, PDUs, Generators, AHU/CFM), with ability to interpret electrical diagrams and work with IT infrastructure modifications.
  • 1+ years in IT critical space and understanding of IT allocation metrics.

Background Check Requirements:

  • Ability to meet security screening requirements, including Microsoft Cloud Background Check, citizenship verification, and possibly enhanced background checks through the Australian Government Security Vetting Agency.

Microsoft is an equal opportunity employer and provides accommodations for applicants with disabilities. Benefits may vary depending on employment location and type.

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