training & onboarding coordinator

Train retail teams and make an impact across AUS

Shape meaningful first impressions and long-term success.

At James Lane | Sleeping Giant, we believe furniture is more than just functional—it's the foundation of a beautiful home. With over 40 years as a proud Australian family-owned business, we've been helping our customers create timeless and elegant spaces they love. Now, we're looking for someone who shares our passion for people and great experiences to join our team.

We're looking for a Training & Onboarding Coordinator with proven experience in retail to lead the way in delivering powerful, consistent, and inspiring onboarding experiences for our in-store teams. If you're passionate about people, know the fast-paced world of retail inside out, and love the idea of helping others succeed, this role could be the perfect fit.

Why This Role Is Different

This isn't your typical behind-the-scenes role You'll be out in stores, meeting new team members, and making their first days memorable. You'll travel (mostly by plane) across QLD, VIC and SA to support onboarding and training face-to-face, while also getting hands-on in-store, so being able to lift up to 20kg is part of the job. But it's not all movement. Your office or work-from-home days are just as important, giving you space to plan, create, and refine impactful training programs that shape real retail success.

What You'll Be Doing:

Training & Development

Deliver structured training to new team members (both online and in-store) covering everything from systems and sales to customer service

Provide ongoing training to existing employees to support development and product knowledge

Create and maintain engaging training materials: handbooks, presentations, and digital learning modules

Track and report training participation and outcomes to HR and States Managers

Use feedback and performance data to continuously improve training content and delivery

Onboarding Coordination

Own the onboarding process from start to finish: scheduling, materials, inductions, and support

Be the go-to person for new hires, answering questions and guiding them through their early days

Collaborate with HR, States Managers, and the Manager Trainer to ensure a seamless and structured experience

Ensure all onboarding tasks, such as contracts, systems, policy sign-offs, are completed accurately and on time

Gather feedback from new team members to improve our onboarding journey

Work closely with Store and States Managers to identify training needs across locations

Be ready to hit the road You'll travel domestically as needed to deliver hands-on training and onboarding support in stores

What You'll Bring:

Experience in training, onboarding, or learning and development (bonus if it's in retail)

Strong organisational and time management skills

Excellent presentation and communication skills

High attention to detail, especially in managing documentation and learning tools

Proficiency in Microsoft Office; LMS experience is a bonus

Adaptability and a positive attitude—you thrive in dynamic, people-focused environments

Travel across Greater Sydney and interstate to deliver face-to-face training and support in-store

Why You'll Love It Here

Competitive salary package including car allowance

Generous staff discounts across both James Lane and Sleeping Giant brands

Ongoing support and training to grow your skills and confidence

Be part of a supportive team with a genuine passion for helping people succeed

Join a business with over four decades of history, known for elegant design, quality craftsmanship, and customer care

Ready to help us welcome the next generation of James Lane | Sleeping Giant team members?

Apply now and be part of something timeless.

Salary match Number of applicants Skills match

Your application will include the following questions:Are you comfortable and able to lift up to 20kg? Which statement best describes your right to work in Australia: What's your expected annual base salary? Do you have experience as a Trainer and/or Onboarding Coordinator?

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