IELTS Operations Assistant, Brisbane

4 weeks ago

Brisbane, Queensland, Australia IDP Education Ltd Full time

Overview

IDP is the global leader in international education services, delivering success to students, test takers and partners through trusted human relationships, digital technology and customer research. We operate in more than 50 countries and have a team of over 7,000 people who are customer-first and powered by global technology.

Role title: IELTS Operations Assistant – Brisbane (casual)

Location: Brisbane, Queensland, Australia

Role purpose

The IELTS Operations Assistant at Brisbane supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.

Shifts: Weekdays and/or Weekends, 2 to 3 shifts every week.

Remuneration: The IELTS invigilator is paid $33.77 per hour.

Seniorities

  • Entry level

Employment type

  • Full-time

Job function

  • Education

Industries

  • Motor Vehicle Manufacturing

Key accountabilities

Customer Service

  • Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
  • Build and maintain a good working relationship with internal and external stakeholders
  • Provide advice relating to official IELTS preparation tools and IDP services
  • Support clients with a diverse range of backgrounds and abilities
  • Contribute to a supportive, innovative and customer-focused team culture

Operations Management

  • Management of test day activities including customer registration and supervision of the test
  • Preparation of test day documents
  • Updating digital databases and records
  • Oversee and update the schedule of Speaking tests
  • Ensuring the proper management of secure and confidential materials
  • Problem-solving and troubleshooting technical systems including hardware and software platforms
  • Contribute to a culture of continuous improvement and best practice

Quality and Compliance

  • Ensure all pre-test, test day and post-test activities meet IELTS standards
  • Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
  • Responding to any incidents or potential security risks
  • Completion of required training policy acknowledgments
  • Carry out work in a professional manner in accordance with organisational values
  • Contribute to a culture of quality, integrity and excellence

Required experience

  • Excellent verbal and written communications skills
  • Outstanding customer service
  • Strong problem-solving and decision-making
  • Demonstrated ability to work independently and effectively within a team
  • Customer and quality-focused with strong attention to detail
  • Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
  • Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies

Notes

The information above is specific to the Brisbane IELTS testing location and role. This description retains the core responsibilities and requirements for the Operations Assistant position.


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