New Store Opening

4 days ago

Melbourne, Victoria, Australia Buscojobs Full time

WHO WE ARE

Known best as the 'Undisputed King of Trainers', JD Sports reigns as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now with over 3,400 stores worldwide. We aim to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports launched in the Australian market and has since expanded to over 60 stores across all Australian states and New Zealand, with plans for future growth. Our mission is to offer unparalleled service and style to all consumers.

Working at JD Sports embodies a mindset and attitude of challenging the norm. We do not conform; we create our own path and are leaders in our field. We are now seeking talented and passionate individuals to join our team.

THE ROLE

At JD Sports, our customer is at the heart of everything we do. As a Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience and a lasting positive connection to our brand.

A Sales Assistant at JD is energetic, genuine, and customer-focused, offering personalized assistance to customers seeking the best products and brands.

Responsibilities include, but are not limited to:

  • Act as a brand ambassador, always showing positivity and professionalism
  • Gain and maintain up-to-date product knowledge to assist customers effectively
  • Provide personalized 1:1 customer service
  • Assist customers with queries and process sales
  • Collaborate with the management and store team to achieve KPIs and targets
  • Support wider team with tasks such as VM setup, store cleanliness, and presentation
  • Escalate customer complaints to management
  • Complete mandatory training relevant to products, policies, and procedures

WHAT WE'RE LOOKING FOR

  • Customer service experience in retail, hospitality, or similar industry
  • Ability to deliver excellent service and go above and beyond
  • Passion for sports fashion or knowledge of key brands
  • A positive, proactive attitude and team spirit
  • Thrives in a fast-paced, changing environment
  • Enthusiastic about overcoming challenges and learning new skills
  • Strong communication skills, engaging with customers and team members
  • Ability to multi-task effectively
  • Flexibility to work various shifts, including weekends and holidays, as needed

WHAT'S IN IT FOR YOU?

  • Work in a dynamic environment with top sports fashion brands
  • Training and development opportunities to grow your career
  • Potential to progress across different areas including Retail, Support Office, and Distribution
  • Attractive staff discount, applicable to friends and family
  • Access to Employee Assistance Program & Mental Health support
  • One month paid parental leave for full-time employees
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