Industrial Relations Manager

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We have a great opportunity available for an Industrial Relations Manager who wants to develop their career in a growing ASX-listed leader in its field. You will play an important role in supporting the ER/IR function on a range of workplace matters and initiatives, primarily across our corporate, transport, and telecommunications divisions.

About the role

You will be supported by a collaborative and approachable team within a dynamic work environment, that also values times of celebration and having a few laughs. This will be based from our modern Head Office, across from Southern Cross Station, featuring a balcony, BBQ area, collaborative and quiet spaces and an abundance of natural light.

Your key responsibilities will include:

• Managing a portfolio across multiple business units.
• Leading and managing enterprise bargaining negotiations.
• Supporting in the strategic bargaining space through the creation of benchmarking, trend assessment and comparative analysis.
• Engaging with key internal and external stakeholders.
• Supporting the business with compliance matters.
• Assisting with workplace investigations and the reviewing of reports and outcome letters.
• Maintaining appropriate record keeping in relation to all interactions with team members and leaders and case management activities.
• Being an escalation point for complex cases and manage all workplace litigation within your portfolio.
• Assisting with regular updated and briefings on changes in the Law.
• Maintaining a current knowledge of human resource and industrial relations frameworks, legislation, policy, and practice.

About you

Our ideal candidate will have:

• Tertiary qualifications in Law (highly desirable).
• Previous experience in a similar role providing ER and IR advice to team members and leaders, with demonstrated knowledge of employment-related legislation, industrial instruments, and Modern Awards.
• Strong knowledge and experience interpreting industrial instruments (enterprise agreements and awards), HR policies and legislation, and providing advice to team members and leaders regarding outcomes.
• Strong analytical skills, with good ability to work with excel spreadsheets and data.
• Great time management with the ability to work under pressure and prioritise as necessary.
• IR experience in a blue-collar workforce will be viewed favourably.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Your next role comes with:

• Flexible working - all flexibility requests are genuinely considered. This position offers hybrid working.
• Career development – there are opportunities to upskill through training pathways and leadership development programs.
• Discounts - access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
• Paid leave - parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How to apply

Please submit your interest with the apply button. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesTelecommunications, Civil Engineering, and Utilities

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