Technical Consultant

About the Company - MTX APAC is a global cloud technology consulting firm that enables organisations to modernise through digital transformation. With expertise in the government and public sector, MTX APAC provides proprietary designs and innovative concept accelerators around a multitude of programs, including strategic blueprinting, licensing and permitting, inspections, grants management, case management, and program management. We are a Salesforce Summit partner with specialist expertise in Sales, Service and Experience Cloud, Health Cloud, Public Sector Solutions (PSS), Tableau, Mulesoft, Marketing Cloud.

About the Role - MTX APAC is seeking a highly skilled and client-focused Technical Consultant with hands-on experience in Dynatrace and ServiceNow to support our clients in implementing, customising, and optimising the observability and IT service management (ITSM) platforms. The ideal candidate will have strong experience in application performance monitoring with Dynatrace combined with hands-on experience in ServiceNow ITSM, ITOM, CMDB, and other ServiceNow modules.

Responsibilities

• Design, implement, and maintain Dynatrace OneAgent deployments, dashboards, and custom monitoring solutions.
• Define KPIs and configure alerting, anomaly detection, and auto-remediation workflows.
• Collaborate with application and infrastructure teams to troubleshoot performance issues and optimise user experience.
• Leverage Dynatrace for deep observability and root cause analysis.
• Provide guidance on best practices for tagging, management zones, and custom metrics.
• Design, develop, and deploy ServiceNow solutions to meet business requirements.
• Configure core ServiceNow modules, including ITSM, ITOM, CMDB, Incident, Change, Problem, and Service Catalog.
• Integrate Dynatrace with ServiceNow to automate incident creation, enrichment, and resolution workflows.
• Develop custom ServiceNow workflows, business rules, and scripts for automation and process improvement.
• Develop custom applications and integrations using Flow Designer, Script Includes, Business Rules, UI Policies, and REST APIs.
• Lead ServiceNow upgrades and patching while ensuring platform stability and compatibility.
• Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow configurations or customizations.
• Support ServiceNow governance, security, and compliance practices.
• Troubleshoot and resolve technical issues, perform root cause analysis, and implement preventative solutions.
• Document technical processes and create user training materials as needed.

Qualifications

• 3–5 years of experience in Dynatrace platform administration and APM.
• 3+ years of hands-on experience working with ServiceNow, including configuration and development.
• Experience with ITSM and/or ITOM modules and related best practices. Solid understanding of the ServiceNow data model and CMDB structure.
• Familiarity with Agile/Scrum methodologies and tools like Jira.
• Strong problem-solving skills and ability to work independently or in a team.
• Excellent communication and client-facing skills.

Pay range and compensation package - Competitive salary and benefits package.

MTX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, or any other characteristic protected by law.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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