Wellness & Hygiene (Housekeeping) Supervisor

1. Wellness & Hygiene Operations

Assist with Wellness & Hygiene team rostering, on-the-job training, and operational support to a high standard.

Proactively manage the roster for the Wellness & Hygiene team, including covering absenteeism and scheduling annual leave to ensure smooth business operations.

Oversee daily cleaning and presentation of public areas, including common areas, bathrooms, lounges, reception, cinemas, meeting rooms, gym, laundry, and corridors, supporting operationally when needed.

Support cleaning operations of departure and stayover apartments, including bed stripping and making.

Assist with stock ordering, control, and chemical handling.

Manage allocated housekeeping storerooms.

Support the Operations team in completing room checks and reports as required.

Conduct site inspections and walkthroughs to ensure high standards and report maintenance issues.

Coordinate operational workflows and facilitate effective communication among team members.

Support the Wellness and Hygiene Manager in managing third-party contractors.

Ensure team members are knowledgeable about room categories and general operational procedures.

Adhere to all internal company policies at all times.

Drive strategies initiated by the Wellness & Hygiene Manager.

Perform other duties as allocated by Operations Management.

Respond professionally and promptly to resident inquiries and requests.

Stand in for the Wellness & Hygiene Manager in their absence.

2. Relationship Management & Leadership

Develop and maintain effective relationships with peers and stakeholders.

Communicate with the Facilities team to organize cleaning and maintenance following quarterly inspections.

Build internal networks across buildings and the wider asset to contribute to team success.

Support team development and growth through internal pathways.

Demonstrate positive leadership, motivate the team, and lead by example.

Assist in managing team performance with support from the People team.

3. Risk & Safety

Be fluent in Fire and Emergency Management procedures and ensure team training.

Be familiar with the Safety Management Plan, Work Health and Safety policies, Resident Handbook, and community regulations, enforcing them impartially.

Conduct site inspections and maintain a presence on-site.

Ensure compliance with operational legislation, Data Protection, Privacy policies, and WHS procedures.

Participate in toolbox talks and safety meetings to identify and mitigate risks.

Support a safety-first culture across the portfolio.

Ensure the safety and security of residents, team members, and guests where possible.

4. Incident Management

Report risks and incidents following company policies.

Manage incidents according to incident management plans and policies.

Escalate incidents appropriately and communicate with management and stakeholders.

Assess and ensure safety and security following incidents.

5. Environmental, Social & Governance

Implement initiatives supporting the ESG strategy and targets.

Keep records of ESG initiatives and events.

Undertake training related to ESG strategies and targets.

6. Legal & Compliance

Be aware of local legislative requirements and enforce them fairly.

Familiarize with applicable industrial instruments, e.g., Hospitality Industry Award.

Knowledge, Skills, and Experience:

- Experience in hospitality, especially housekeeping.

- Experience working with third-party contractors (desirable).

- Previous team management responsibility.

- Proactive, detail-oriented, and committed.

- Strong communication skills.

- Knowledge of safe operating procedures.

- Leadership and training experience.

- Accuracy and timeliness in task completion.

- Enthusiasm and ability to relate to young adults professionally.

- Budget management skills.

- Hands-on ability for cleaning and audits.

- Prioritization and multitasking skills.

- Knowledge of WHS best practices.

- Ability to obtain necessary background checks.