Administration and Reception Worker

2 weeks ago


Melbourne, Victoria, Australia St Vincent's Health Australia Full time
Administration and Reception Worker - HIP Rehab & Clinics

Join to apply for the Administration and Reception Worker - HIP Rehab & Clinics role at St Vincent's Health Australia

Administration and Reception Worker - HIP Rehab & Clinics

4 days ago Be among the first 25 applicants

Join to apply for the Administration and Reception Worker - HIP Rehab & Clinics role at St Vincent's Health Australia

  • 21.5 hours week – Wednesday, Thursday and Friday
  • Challenging and rewarding work environment
  • Excellent benefits including salary packaging

Job Description:
  • Administration & Reception Worker
  • Health Independence Programs
  • Part-time / Permanent
  • 21.5 hours week – Wednesday, Thursday and Friday
  • Challenging and rewarding work environment
  • Excellent benefits including salary packaging

About The Role

An exciting opportunity currently exists for an HS1 Administration & Reception Worker to join the HIP team. The role will be varied and include reception duties, patient administration system data entry, scheduling appointments and ordering supplies.

The classification for this position will be HS1 ($29.57632 per hour).

Your Contribution
  • The successful applicant will preferably have experience with a broad range of administrative duties and working in a reception setting, possess good teamwork, communication, interpersonal, and organization skills. Strong computer literacy is essential.
  • Current National criminal history check, or willing to obtain

What We Offer
  • Salary Packaging
  • Employee Assistance Program
  • Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
  • Staff Health Centre
  • Discounts and Promotions always available through our Foundation
  • Career development & advancement encouraged
  • Culture of continuous improvement

About The Health Independence Program

This position is part of the Health Independence Program (HIP). The intent of HIP is to deliver improved outcomes for clients and to support hospital demand management and flow, through delivering integrated and coordinated care to clients across the hospital and community interface, reducing duplication and fragmentation of services and ensuring client-centred care planning.

SVHM HIP consists of integrated hub sites across several locations including in Fitzroy, Kew, North Richmond and Fairfield.

This position will be part of the HIP Rehabilitation & Clinics team. The Rehab & Clinics program consists of Community Rehabilitation Centres at Kew and Fairfield, the Rehabilitation in the Home team, and the Specialist Clinics at Kew and Fitzroy. The programs offer a supportive and dynamic team environment.

This position will be based at the Fairfield and Kew Community Rehabilitation Centres and the required work days are Wednesday, Thursday and Friday. HIP at SVHM is delivered in partnership with North Richmond Community Health (NRCH).

Working at St Vincent's

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

Contact:

Rebecca Tzerefos

Falls & Balance Clinic and Administration Team Leader

ph: 03 9231 8577

e: Rebecca.Tzerefos@svha.org.au

LOCAL WORK ENVIRONMENT

This position is part of the Health Independence Programs (HIP). The intent of HIP is to deliver improved outcomes for clients and to support hospital demand management and flow, through delivering integrated and coordinated care to clients across the hospital and community interface, reducing duplication and fragmentation of services and ensuring client centred care planning.

SVHM HIP consists of integrated hub sites across several locations including in Fitzroy, Kew, North

Richmond and Fairfield. This position provides reception and administration function to the Health Independence Programs. This is mainly within the Rehabilitation and Clinics stream which includes Community Rehabilitation Services (based at Fairfield, Fitzroy and Kew), and a number of specialist clinics, including the Continence Clinic, Cognitive Dementia and Memory Service (CDAMS), Geriatric Medical Clinic and the Falls and Balance Clinic. This postion will be primarily be required to work at Kew, with annual leave cover at Fairfield and Fitzroy, but may also be required to work within any of the HIP programs at the discretion of the HIP Rehabilitation and Clinics stream manager and will take into consideration appropriate skills and training. HIP at SVHM is delivered in partnership with North Richmond Community Health (NRCH).

POSITION PURPOSE

The role is required to provide efficient and effective reception and administrative support to the HIP

programs and various specialist clinics including

Greeting clients, assisting with client queries, processing referrals, managing appointments,

interpreters, telephone enquiries, data entry, clinical letter administration and online medical

record maintenance.

Supporting clinicians / Team Leaders with administrative support to provide efficient and

effective care to clients

Providing a broad range of administrative functions that contribute to the HIP key performance

indicators including referral processing, answering telephone queries, appointment scheduling

and maintenance of client database systems
  • POSITION DUTIES

Assist with the day-to-day processes of HIP including reception, telephone calls and processing

admissions

Demonstrate high levels of communication, consultation and negotiation skills appropriate to

reception functions

Register new clients, follow up necessary information from referrers and send timely appointment

letters and reminders and information brochures to clients & referrers

Administration of electronic medical letter transcription system and indivudal clinician letters

Maintain Patient Administration System (PAS) registration database, ensuring admissions,

discharges and appointment details are accurate

Arrange interpreters where required

Handling of client fees, bookkeeping, management of petty cash, prepare client receipts and

accounts

Administration of medicare billing procedure

Provide administrative assistance to clinical staff, team leaders and Manager

Contribute to the ongoing development of the HIP program by participating in making continuous

quality improvements as directed by the Team Leader/Stream Manager

Maintain and order stationery supplies, forms and packs

Assist with the development of common administrative policies, processes and systems and

adhere to documented administrative procedures

Effective and efficient communication with clients, referrers and community agencies

Establish and maintain strong and positive working relationships within HIP, referral sources,

participating agencies and other service providers

Assist in maintaining online medical records (MRO) of all clients engaged with HIP

INCUMBENT OBLIGATIONS

General Obligations

Perform the duties of the position to the best of their ability and to a standard acceptable to SVHM

Comply with all SVHM policies, procedures, by laws and directions

Comply with all SVHM requirements, policies, procedures and directions

Treat others with respect and always behave professionally and in accordance with the SVHM

Code of Conduct

Only access confidential information held by SVHM when this is necessary for business purposes,

maintaining the confidentiality of that information once accessed

Participate in the annual SVHM performance review process

Display adaptability and flexibility to meet the changing operational needs of the business

Comply with applicable Enterprise Bargaining Agreement provisions

Display a willingness to develop self and seek to improve performance

Maintain skills and knowledge necessary to safely and skilfully undertake duties

Take personal responsibility for the quality and safety of work performed

Recognise the relationship between clinical and non-clinical functions in the achievement of

optimal safety and quality care

Take all necessary care and precautions in the performance of duties

Participate in risk management and continuous quality improvement activities as part of day-today work

Health and Safety Obligations

Attend general hospital orientation within 3 months of commencement

Protect the health and safety of self and others, complying with all health and safety related

policies, procedures and directions

Report incidents and accidents and collaborate with management to resolve safety issues

Complete required Fire and Emergency Training annually

Complete required Workplace Culture and Equity Training annually
  • INCUMBENT CAPABILIITY REQUIREMENTS (Level 1)

The incumbent of this position will be expected to possess the following core capabilities:

Capability Demonstrated behaviour

Personal Personal effectiveness Operates within policies and regulations in line

with the mission and values

Learning Agility Is open to learning new skills and ideas and

applies these in the workplace

Outcomes Patient/Resident/client centred Responds to patients as individuals while

delivering care according to prescribed guideline

Innovation and Improvement Solves immediate problems on own tasks and is

open to change

Strategy Driving Results Completes allocated tasks to prescribed

standards and timeframes

Organisational Acumen Understands role of own department and related

departments

People Working with and Managing others Modifies own behaviour and work style to be

most effective

Collaboration Cooperates with team members to deliver team
  • SELECTION CRITERIA

Experience working in a reception setting

Experience in a broad range of administrative duties

Experience with computerised patient administration systems

Ability to participate as a member of a team in a dynamic work environment

Ability to prioritise workload and meet deadlines

Highly developed skills of organisation and planning

Highly developed interpersonal and communication skills

Demonstrated ability to work independently

Strong written and verbal communication skills

Strong computer literacy skills

Understanding of medical terminology

Commitment to the values and health care philosophy of St. Vincent's

Closing Date:

5 August 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of ConductSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typePart-time
Job function
  • Job functionAdministrative
  • IndustriesHospitals and Health Care

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