Ecommerce Manager

Shape the future of luxury digital retail at SARAH & SEBASTIANSARAH & SEBASTIAN is seeking an experienced and commercially minded Ecommerce Trade Manager to help elevate our digital flagship into a true global brand destination.
In this pivotal role, you'll be responsible for the day-to-day trade performance of our ecommerce channel - owning trading discipline, revenue growth, and digital experience optimisation.
More than just sales, this role sets the tone for how clients around the world discover, connect, and shop with our brand.
Working at the intersection of luxury storytelling and retail performance, you'll be tasked with driving conversion while building a platform that serves as the heart of our global brand experience.
From exclusive content and service bookings to curated product journeys, your work will shape how clients engage across every digital touchpoint.
Reporting to the Head of Ecommerce, this position necessitates a strong technical grasp of systems, user experience (UX), and conversion rate optimisation (CRO).
Additionally, it requires the ability to foster productive working relationships with internal teams, key stakeholders, partners, and external agencies.
WHAT YOU WILL DOEcommerce Trading - Drive the daily and long-term performance of our global ecommerce channels—owning key KPIs such as revenue, conversion, and average transaction value (ATV).
Lead with data-first decision making, executing a well-defined GTM trade calendar and ensuring commercial targets are met with precision.
Platform & Systems Oversight - Manage and optimise our ecommerce platform & software/API systems technology eg Shopify Plus, Search Spring - while supporting system enhancements, integrations, and backend performance improvements to scale global operations.
Customer Experience & UX Optimisation - Champion a seamless and inspiring digital customer journey.
Use behavioural insights and data to identify friction points, implement A/B tests, and deliver continuous improvements that drive engagement, satisfaction, and conversion.
Insights & Ecommerce Performance Management - Own all ecommerce reporting and insights, translating data into actionable recommendations.
Monitor and manage channel budgets, oversee testing frameworks, and drive a culture of performance-led optimisation.
Team & Partner Leadership - Lead and develop the Ecommerce Executive, fostering a high-performance culture.
Oversee agency partners across development and performance marketing, ensuring output is strategic, timely, and aligned with our brand standards.
ABOUT YOU4+ years of experience in e Commerce or digital trade management, ideally within premium or luxury retail.
You've proven success in driving revenue and site performance in a DTC environment, with hands-on experience in Shopify Plus and analytical tools.
You are a strong planner, prioritise and project manager.
Proactive in exceeding expectations and efficient in resource management.
Collaborative and effective in gaining stakeholder buy-in.
Possesses a thorough understanding of project management principles.
Communicates with finesse and understands human dynamics.
Exercises sound decision-making by analysing information and involving stakeholders.
Aligned with our brand's core values: Make Waves, Act with Precision, Inspire Community & Protect What is Precious.
WHAT YOU WILL RECIEVECompetitive salary package, product allowance, staff benefits and generous staff discounts.
A high-impact role within a fast-growing, design-led luxury brand.
Exposure to innovative technology and omnichannel retail strategies.
A collaborative environment focused on performance, creativity, and craftsmanship.
ABOUT USSARAH & SEBASTIAN, established in 2012, is a conceptual fine jewellery studio known for its innovative design and commitment to traditional craftsmanship.
Our brand is driven by a love for the ocean, inspiring our designs and our dedication to social and environmental responsibility.
We offer luxury services in our architecturally designed stores across Australia, including Ear Alchemy Piercing, Soldered Permanent Jewellery, and Fine Jewellery Consultations.
Join Sarah & Sebastian and play a key role in our exciting journey.
Please note only successful candidates will be contacted.
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