Customer Experience Manager
4 weeks ago
Known for personalised styling, attention to detail, and exceptional service, they create memorable experiences for every client.
Their passionate team and international support bring together elegance, expertise, and a seamless customer journey.This is a chance to step into a global brand as a Customer Experience Manager, where you'll drive sales, inspirational leadership and styling expertise.
You'll have the opportunity to guide a dedicated team, manage high-profile client appointments, and provide personalised styling in a stunning, intimate boutique environment.What's in It for You:* Work/Life Balance: Enjoy full-time hours with a flexible roster, including one weekend day off per week.* Professional Growth: Induction & Training held in the USA at their Flagship Head Quarters with ongoing luxury retail training and development in Australia.* Stunning Workplace: A beautifully designed, professional boutique where you can make a name for yourself in the high-end market.Key Responsibilities:* Lead and Develop: You'll inspire and train your team, ensuring every client receives an exceptional experience from the moment they step in.* Drive Sales: Utilise your consultative sales skills to recognise buying signals and secure sales, ensuring KPIs are met.* Customer-Centric: Serve as a trusted advisor, guiding clients through key decisions, often for major events, by understanding their needs and providing tailored solutions.* Global Team Support: Engage with an international management team and receive hands-on training overseas in a flagship showroom to truly immerse yourself in the brand.What We're Looking For:* Consultative Sales Expertise: You thrive in intimate, high-end sales environments, confidently guiding clients towards their ideal styling decisions.* Fashion Knowledge: Your passion for fashion and styling shines through as you help clients make unforgettable impressions.* Sales Leadership: Proven experience in leading a team to success, achieving sales goals, and promoting a collaborative, high-performance environment.* Excellent Communication: You're approachable, professional, and able to make a lasting first impression.To apply online, please click on the apply button.Alternatively for a confidential discussion please contact Sophie El Atam on 0416 482 284 or selatam@frontlineretail.com.au quoting the reference number above.Note: Not all our current vacancies are listed on job boards.
Check out our Frontline Retail website for a complete listingwww.frontlineretail.com.auYou can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openingsFacebook: www.facebook.com/Frontline Retail Perth
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