Director Independent Legal Assistance And Review Service

Director Independent Legal Assistance and Review Service (ILARS)Independent Review Office (IRO) | Band 1 Executive Role | Salary Package starting from $247,225 We're on the lookout for a dynamic and values-driven legal leader to join IRO's Executive Leadership Team as Director ILARS – a pivotal statutory role that administers independent legal assistance for workers navigating the NSW workers compensation system.
This is a chance to lead a high-performing team of legal professionals delivering a program that provides equitable access to quality legal representation so that people who have disputes with their insurers are supported to uphold their rights to claims and entitlements under workers compensation law.
You'll be: A people-first leader who brings out the best in a skilled and experienced legal team.
A strategic thinker with a measured, calm approach to solving complex problems.
An excellent communicator.
Passionate about public service and supporting the rights of individuals, while having a systems impact to improve the sustainability and outcomes of the workers compensation system in NSW.
Experienced in legal program design and delivery – and comfortable driving change and modernisation to deliver value for money and customer-focused services.
A strong contributor to our Executive Leadership Team, helping shape whole-of-organisation direction and strategy.
We're after someone with energy, creativity and emotional intelligence – someone who thrives in a values-led environment, balances analytical thinking with empathy, and understands how to deliver in a government or statutory context.
Legal qualifications and a current Australian practicing certificate are required.
Knowledge of workers' compensation legislation is an advantage.
If you're ready to deliver a respected legal program with social impact and collaborate on improvements to the workers compensation system in NSW, we'd love to hear from you.
To Apply: Submit a combined document containing your CV and cover letter.
About the IROThe Independent Review Office (IRO) is an independent statutory office that supports people injured at work by overseeing the workers compensation system in NSW.
Through our ILARS program, we fund independent legal assistance for workers, and we monitor insurer performance and complaint handling to ensure fairness, transparency, and accountability across the scheme.
We are a small, high-impact office committed to integrity, service, and the rights of injured people in NSW.
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 4 August 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
#J-18808-Ljbffr

---