Principal Business Analyst

1 week ago

Melbourne, Victoria, Australia JB Hi-Fi Full time
Principal Business Analyst - Front of House Full-time Employment Type: Permanent Full Time At JB Hi-Fi, we're more than just one of Australia's largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do.
We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
Why join JB Hi-Fi? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued .
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer 12 weeks paid parental leave for eligible primary carers and we embrace flexibility and offer hybrid working models for eligible roles.
Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030.
You make an impact wherever you go.
You take initiative, are comfortable making key decisions and trust your judgment.
You thrive in vague and complex situations where the correct path forward isn't clear.
You enjoy collaborating with peers to deliver the right solution for the context.
You love making a difference.
In your new role, you will oversee the analysis and design of solutions for our network of stores.
Every year, the systems you will shape support: billions of dollars in sales thousands of staff members millions of transactions serving a significant percentage of the population The Principal Business Analyst role is a key position within a program of work.
You will sit at the centre of business analysis activities: assessing the roadmap, understanding upcoming initiatives, ensuring our systems are fit for purpose, helping teams understand and solve complex business problems, and improving our analysis approaches, tools, and processes.
You also won't be afraid to roll up your sleeves and dive in for some hands-on analysis, testing, or production support when required.
You will work for an organisation that trusts small teams to do big things.
The perfect solution for us is "just enough".
We don't do bureaucracy.
We thrive on personal ownership, initiative, judgment, and decision-making within the team.
Responsibilities: Develop a strong working understanding of the JB Hi-Fi business and how our systems create value.
Lead business analysis activities across the program, analyse business needs and facilitate shared understanding between stakeholders and development teams.
Assist the Program Manager with prioritisation and facilitating a steady stream of work.
Take ownership of work and responsibility for getting it done; this is more than documentation - it involves working through problems, communication, discussion, and exploration.
Mentor other Business Analysts and provide advice on approaches, solution options, and technical considerations.
Ensure the systems we deliver are fit for purpose.
Help design solutions with an understanding of work priority, trading off perfection and delivery according to context.
Identify risks, issues, and improvement opportunities and ensure they are escalated as necessary.
Support recruitment for new Business Analyst roles.
Help filter incoming support tickets, identify patterns of concern, and assist with stakeholder management.
Minimum Requirements: 6+ years of commercial business analysis experience.
Substantial production experience with complex systems.
Strong working knowledge of data analysis techniques including the ability to query and analyse data from a variety of sources (e.g.
relational databases, document databases, etc).
Ability to visualise and present information to support shared understanding across technical and non-technical roles.
Skilled at identifying, breaking down, and analysing complex business problems.
Expertise in problem-solving, navigating solutions that balance business value, technical feasibility, and cost.
Capacity to mentor and guide other analysts in producing the right quality of work for the context.
If you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply #J-18808-Ljbffr

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