Technical Writer

First Things First - What We Can Offer You Leave to foster personal connections, health & overall well-being Emloyee Assistance Program Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Delicious, free, chef-prepared lunch daily on site Enjoy up to 4 weeks a year of flexible ' Work from Anywhere' timeTalent Referral Program – get rewarded for referring a friend to join our teamCasual dress and relaxed office environment Fun team camaraderie and events Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines A range of other fantastic benefitsCheck out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions The Job The Technical Writer is a skilled professional who applies deep professional knowledge to create and improve learning resources that meet the needs of end users.

What You'll Do The Opportunity As a Technical Writer at Simpro, you'll be responsible for developing and maintaining high-quality learning content that empowers our diverse user base.

You'll work on a variety of documentation challenges, always with a keen eye on user experience and clarity.

This is an exciting opportunity to contribute to a growing company and make a real impact on how people interact with technology.

Key Responsibilities Develop and Maintain Content: Write, review, and maintain Simpro's learning resources, ensuring consistency, accuracy, and adherence to our established writing style guidelines and standards.

Enhance User Experience: Tackle diverse documentation challenges, focusing on user experience and ensuring content is clear, intuitive, and easy to understand.

Drive Improvement: Recommend and implement improvements in writing practices, systems, and processes to optimize content creation and delivery.

Collaborate Effectively: Work closely with internal teams and subject matter experts to gather information, validate content, and continuously improve our learning materials.

Advise on Best Practices: Provide expert advice on best practices for technical writing and documentation across the organization.

Cross-Functional Alignment: Collaborate cross-functionally to ensure all learning resources align perfectly with broader company needs and objectives.

Manage Knowledge Base: Manage and publish articles to our knowledge base platform, ensuring content is up-to-date and easily accessible.

Support Diverse Mediums: Contribute to the delivery of written learning resources through various mediums, including engaging in-product walkthroughs.

What You'll Bring You're a highly motivated and detail-oriented professional with: A strong understanding of technical writing and documentation principles.

Proven ability to write clearly, concisely, and accurately for technical audiences.

Experience in maintaining and improving knowledge base content.

A user-centric mindset with a focus on improving the learning experience.

Excellent collaboration and communication skills.

A proactive approach to identifying and implementing improvements.

Experience or a willingness to work with walkthrough software such as Pendo, Walkthrough, Whatfix, or Stonly is desired but not required.

If you are ready to step into an exciting new Learning and Development role then apply here - you won't be disappointedCore values required of all Simpro, Aro Flo, Big Change & Clock Shark employees: While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility.

Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, Aro Flo, Big Change & Clock Shark are equal opportunity employers with a best-of-class onboarding program and supportive team environments.

We embrace and support culture diversity and Equal Employment Opportunity.

Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply..

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

Please note, no agencies will be accepted in the recruitment of this role.

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