Senior Technical Support Consultant

Job Description : DXC Technology (NYSE : DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
The world's largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates.
Learn more about how we deliver excellence for our customers and colleagues at As a Senior Technical Support Consultant, you will play a pivotal role in providing expert support and consultancy services for Service Now.
You will provide exceptional support to our customers, focusing on resolving incident tickets efficiently and effectively to ensure smooth operation and optimal performance of their systems.
Beyond reactive support, the role emphasizes a proactive approach to customer engagement, working closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes.
Building strong partnerships with our customers will assist them in achieving their overarching long-term strategies and business objectives.
Key Responsibilities : Incident Resolution : Provide expert-level support to resolve issues related to business systems, ensuring timely and effective solutions.
Proactive Improvements : Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.
Strategic Partnership : Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their application capabilities.
Technical Expertise : Utilize deep technical knowledge to support the design, development, and implementation of solutions.
Customer Engagement : Build and maintain strong relationships with clients, acting as a trusted advisor.
Continuous Improvement : Stay current with the latest developments in Service Now, continuously seeking opportunities to enhance your skills and knowledge.
Team Collaboration : Be part of a specialised product focus group, working alongside DXC Microsoft / SAP / Oracle / Salesforce delivery teams and leveraging DXC Global Service Now business groups.
Project Work : Work on projects for some of Australia's largest Service Now clients, leveraging ITOM, ITSM, ITBM, HRSD, GRC, Sec Ops, integrations, custom applications, and other Service Now solutions.
Qualifications and Skills :6+ years of experience in Service Now and delivering robust, best-practice based Service Now implementations.
High proficiency in Javascript, Angular JS, and other Service Now scripting languages.
Experience with Service Now server-side scripting (Business Rules, Script Includes, etc.).
Strong skills in working with Development APIs.
Expertise in Service Now automation, integrations via Service Now Orchestration and Web Services.
Strong stakeholder management and ability to influence and consult, providing thought leadership to sponsors/stakeholders.
Ability to articulate technical solutions clearly to non-technical audiences.
Ability to work autonomously and within a team effectively.
Service Now certifications, including at least two full learning path certifications in ITSM & ITOM / ITAM, or certifications in ITSM / GRC / HRSD.
Excellent communication skills, both written and verbal.
Strong time management skills.
Experience in conducting design workshops, training, and engaging with C-level stakeholders.
Experience working within agile/scrum development environments.
Proven experience in integrating complex data sources like Entra ID, Workday, SAP, as well as BAU integrations like LDAP, email, e-bonding.
Experience in understanding and capturing business requirements, streamlining processes, and deploying Service Now capabilities using agile methodologies.
Our culture and benefits : DXC is committed to building better futures for our customers, colleagues, environment, and communities.
Our "people first" philosophy offers competitive remuneration, benefits, training, and career opportunities, including: Extensive onboarding and development resources, including DXC University.
Referral bonuses for bringing colleagues to DXC.
Flexible leave options, including purchased leave.
Charitable and volunteer days.
Employee Assistance Program for well-being support.
Additional benefits like novated leasing, discounted health insurance, paid parental leave, and more.
How to apply & our commitment to you : If you wish to join a culture that values innovation, results, performance, and ideas, click the "Apply Now" button to submit your resume.
We are committed to a fair, enjoyable, and thorough hiring process, providing an environment for you to thrive and showcase your best self while learning about us.
At DXC Technology, we value strong connections and community.
Our work model emphasizes in-person collaboration with flexibility to support well-being, productivity, and individual work styles.
We are dedicated to fostering an inclusive environment where everyone can succeed.
Recruitment fraud warning: DXC does not make employment offers via social media or ask for money or equipment purchases from applicants.
For more information, see our guidelines on employment scams.
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