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Entry Level Insurance Retention
1 month ago
With countless years in Australia, they continue to deliver more benefits to their members and have members at the forefront of their mind, making health care understandable, affordable, high quality and customer centric.About the role:This is a permanent - full-time customer service & sales call centre opportunity, reporting to the Retention's Team Leader.You will be responsible for maximising call opportunities to promote and retain existing members who wish to cancel and win back members who have left the fund by managing member issues and price, product or claim related concerns.Handling inbound and outbound calls from members who have cancelled or indicated they wish to cancel with the aim to retain their businessDeliver exceptional service by demonstrating members needs are understood and handledWork towards KPIs and service targets and ensure adherence to complianceYour skills & experience:Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)Excellent written and verbal communication skillsProblem-solving skills whilst working under pressureAbility to work well within a teamPassion for serving customersBenefits & rewards:Guaranteed 9.5% shift loading on top of your salary packageFlexibility with hybrid work from home structureComprehensive training and development50% discounts across all policiesDynamic, vibrant & passionate team who celebrate the small and large wins togetherReward & recognition programs with long term career prospectsIf this sounds like you, hit apply now or please email with your updated CV.NB.
This role is open to Australian Citizen or P.
R.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.Skills: member care, customer service, customer support, retentions, inboundQualifications: NAEducation: Secondary School/High School
