Allied Health Receptionist

5 days ago

Townsville, Queensland, Australia Troocoo Full time

Job Title: Front Desk Officer

Full-time temporary contract (4 weeks with potential for extension) in Townsville

Role Overview:
  • Act as the primary point of contact for clients and visitors at the Veteran and Family Wellbeing Centre, providing a warm and professional experience.
  • Offer high-level customer service by responding to phone calls, emails, and in-person queries in a friendly and efficient manner, directing clients to relevant staff when necessary.
  • Maintain a clean, organised, and inviting reception area that reflects the organisation's values, ensuring clients feel respected and well cared for.
  • Handle confidential client information with discretion and professionalism, adhering to privacy legislation and internal policies.
  • Manage appointment calendars for Allied Health Providers, ensuring accurate and timely scheduling, as well as handling rescheduling and cancellations efficiently.
  • Provide administrative support for billing, including DVA and Medicare procedures, ensuring accurate and timely reconciliation of payments.
  • Monitor and maintain electronic medical records, ensuring accurate and secure entry of client information and quick retrieval of files.
Ideal Candidate:
  • Previous experience in medical reception or healthcare administration, with a strong understanding of office systems and clinical procedures.
  • Comprehensive knowledge of billing processes, particularly with DVA and Medicare, ensuring accuracy and timeliness in financial procedures.
  • A warm and welcoming personality, offering exceptional customer service and effective communication with clients, visitors, and colleagues.
  • Strong organisational skills and attention to detail, handling multiple tasks simultaneously while maintaining professionalism.
  • Confidentiality and discretion, with a solid understanding of privacy legislation and the importance of handling sensitive information carefully.

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