Roadside Assistant Consultant

Job Description - Roadside Assistant Consultant (250000 HI) Job Number: 250000 HIDescription:At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.Part time, 30 hours per week across 5 daysFull time, 38 hours per week across 5 daysDay roster working between the hours of 6:00am to 7:00pmMonday to Sunday - working two weekends in every four3 weeks fulltime training upon commencementRole commences 26th May 2025.About the role:In this role you will take inbound calls from our members who have broken down on the roadside and require assistance in their hour of need.
Working quickly, and often under pressure, you will determine the member's location, input data into our database and ensure membership details are current and accurate.
Your calm and professional customer service approach will provide reassurance to our members who are often in dangerous or stressful situations.Take inbound calls from members in their time of needEnsure Members' personal and vehicle details are accurately updated in the databaseAdherence to RACQ and Contact Centre policies and proceduresProvide Members with information, such as entitlements, benefits, and other suitable optionsWork in a supportive and structured call centre environmentAbout you:Strong listening, problem solving and communication skillsGood technology skills with quick and accurate data entryResilient, goal orientated and enjoy working in a structured environmentWhy join RACQ?It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders.
We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032.
We've invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives.
We'll continue to advocate for, research, and offer green solutions.RACQ is committed to ensuring that every employee has access to flexibility in their role.
We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members.
We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
Applicants from these and other diverse backgrounds are encouraged to apply.
If you have any support or access requirement, please advise us at the time of applying.What we offer you:Financial benefits and discounts on a range of banking, assistance and insurance productsGive back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as Motor Fest.A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).Invest in your development with in-house development programs and access to an extensive digital learning platform.Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process.
If you require any adjustments during the application process, please advise the RACQ Careers team.

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