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Membership Services Representative
1 month ago
We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness.
We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment.Our people and our culture are at the heart of everything we do.
We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.What We BelieveWe have an opportunity to impact generations of people in Australia in this lifetime.
Our opportunity drives our relentless focus to deliver our best work.
From our data-driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission.
Our keys to success, momentum and leveraging strengths.
Through accountability and partnership, we challenge each other to deliver our best work.
We aim to democratize fitness together, one member at a time.What Makes a Bravo-FitWe are passionate about creating positive impact while rewriting the rules of fitness.
Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness.
Here at Planet Fitness, we are the home of the Judgement Free Zone.
Where we provide a clean, comfortable and non-intimidating environment for all of our guests.
We do not cater to powerlifting or bodybuilding but more so general fitness as most of our members are first-time gym-goers.
We believe everyone's fitness journey should feel rewarding and celebrated.
We're not a gym.
We're Planet Fitness Desired Skills and Experience Job Skill Set RequirementsExcellent phone / communication skillsAbility to follow directions wellAbility to work well independentlyMust have an upbeat and motivating attitudePunctual and organizedRemitGreeting and saying goodbye to all members and guestsMonitoring club access to members and non-membersAnswering any questions and handling member complaintsHaving an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-membersAnswering info calls over the phone and taking messagesGiving club toursSelling memberships, completing membership agreements, and entering new members into the databaseOperating the Point-of-Sale system and collecting any balances of past due accountsMaking appointments for hourly sessionsOrganizing and maintaining the customer service front deskCompleting member welcome callsCompleting daily cleaning zones as assigned by management teamCompleting club walk aroundsAssisting with club housekeeping and restocking any paper products in locker roomPerforming beginning of the day and end of the day proceduresMaking yourself available to newer team members for questions and guidanceCompleting monthly Black Card Spa maintenance as assigned by management teamExperience/QualificationsPrevious customer service experience is advantageousMust be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeksMust have your WWC (working with children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has startedMust have completed a National Police Check certificate.
NOTE- The NPC Certificate must be within 12 months of application dateBravo Core ValuesBravissimo - Confidence to take calculated bold actionsWOW Factor - delivering a member experience that exceeds their expectationsWHIM - world class, humorous, inspirational & memorable
