Rq - Business Support Officer

£15.54 per hour36 hours per weekJob Purpose:Provide effective administrative support for the service including the use of new technology and work collectively with colleagues across Children's Services to ensure Children's services is making Wirral great for children, young people and their families.Duties:Undertake effective general admin/office and reception (where relevant) duties to support colleagues across the directorate to perform their roles.
According to the nature of the Team, these may include:Maintenance and ordering and receipting of goods and services including booking transport and accommodation and processing professional fees.Data collection/ processing/input into various systems/databases.Filing, scanning, photocopying and emailing.Collection and distribution of mail.Assisting in the maintenance of paper and electronic case files.Word processing and typing services.Preparing written correspondence as required.Diary management including booking associated rooms.Cash handling responsibilities.Maintaining relevant in trays.Minute taking events and meetings, sending invites, coordinating agendas and associated papers, booking and setting up relevant rooms, circulating minutes and coordinating refreshments.Searching for names within subject access requests that are not the subject and redacting accordingly.Support the work of other administrative staff including deployment across service areas, as required.
A willingness to provide reciprocal cover for other work at other offices as required.Provide support, advice and guidance on administrative issues to colleagues, managers, service users and external agencies.
Ascertain the requirements of personal and telephone callers to respond accordingly providing information and/or directing them as necessary.Assist in the day to day running of operational support.Assist in the recording and production of statistical management information.
Providing simple reports from systems where appropriate.Develop spreadsheets, maintain appropriate recording and information systems.
Assist in ensuring data quality is maintained.
Where statutory timescales are necessary for you to undertake your role, adhere to, and advise key stakeholders regarding, statutory timescales and requirements where relevant.
Escalating to relevant managers when statutory requirements are not adhered to.Knowledge & Skills:
• The ability to ensure that all data/documentation is handled securely and in strict compliance with data handling principles/policies as per council training.
• Competent in relevant Microsoft packages.
• Ability to converse effectively orally and in writing with colleagues, agencies and members of the public and provide clear advice.
• Good time management and ability to prioritise workload to meet the demands of the service.Experience:
• Working with information and providing reports.
• Working with a range of databases and information systems.
• Experience of Business Administration functions and applications.
• Ability to work independently.
• Ability to meet deadlines and work effectively under pressure.
• Ability to resolve issues proactively.Special Requirements:
• Good understanding of Confidentiality.
• Ability to work flexibly to meet the demands of the service.
• Where relevant to role, ability to deal with listening to and taking down details about complex and sometimes distressing/abusive situations relating to the safeguarding of children whilst remaining professional in approach.
• The ability to respond to potentially distressed/aggressive service users.Qualifications:
• Advanced qualifications, for example IT, databases and software.
NVQ Level 2/3 Business Administration / Customer Care or equivalent.
Training/qualification in administration, finance and budget management.Contact:

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